Summary
Overview
Work History
Education
Skills
Employee of the Month multiple times at Victoria's Secret
Timeline
Generic

Chundrea Ramsey

Lawrenceville,GA

Summary

Elevating client experiences I mastered lash artistry and makeup consultations, significantly enhancing customer satisfaction. My adeptness in problem-solving and exceptional customer service propelled business growth. A proven leader, I also excelled in staff training, ensuring team excellence in service delivery. My goal-oriented approach consistently drove sales and client engagement to new heights. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

MUA/Lash Technician

Royally Kissed Kreations
06.2022 - Current
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Educated clients on how to clean and maintain lash extensions.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Elevated clients' self-esteem by creating personalized makeup looks tailored to their preferences and features.
  • Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
  • Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Improved appointment booking efficiency with effective time management and organization skills.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
  • Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.

Sales Representative

Ashley Furniture Homestore
03.2018 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Associate/Assistant Manager

Victoria Secret
09.2013 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

Education

High School Diploma -

Lithonia High School
Lithonia, GA
05-2006

Skills

  • Customer relations
  • Problem-solving skills
  • Team motivation
  • Staff training and development
  • Multi-tasking strength
  • Goal oriented
  • Exceptional customer service
  • Social skills
  • Merchandise display
  • Customer engagement

Employee of the Month multiple times at Victoria's Secret

Recognized for making top add-on sales and providing exceptional customer service while performing top manager and team leader skills

Timeline

MUA/Lash Technician

Royally Kissed Kreations
06.2022 - Current

Sales Representative

Ashley Furniture Homestore
03.2018 - 08.2022

Sales Associate/Assistant Manager

Victoria Secret
09.2013 - 02.2018

High School Diploma -

Lithonia High School

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Chundrea Ramsey