Chunfeng Miao
Shanghai
Summary
With a proven track record at Apple, I excel in customer service and operational efficiency, enhancing user experience and satisfaction through expert problem-solving and empathetic communication. Skilled in cross-departmental collaboration and rapid adaptation, my contributions have significantly improved service quality and streamlined after-sales processes.
Overview
9
9
years of professional experience
Work History
Customer Service
Apple
02.2018 - 02.2025
- Apple’s Tmall official flagship store was established not long ago. Worked as a product service expert at Apple Tmall official flagship store. Directly face diverse customers and solve various problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction and increased customer recognition of Apple's value.
Senior Customer Service
Apple
10.2017 - 01.2018
- Problems that cannot be solved by the front line will be escalated to our department, and then we will communicate directly with the customer by phone to help the customer solve the problem.
- Show empathy and truly consider customers.
Apple Procedure Operation
Apple
06.2017 - 09.2017
- Traveling back and forth between Shanghai, Wuxi and Suzhou, I inspected Apple factories and recorded daily production in detail to ensure smooth collaboration between upstream and downstream companies and that products could be delivered to customers after new products were released.
- Worked effectively in fast-paced environments.
Customer Service
Apple
10.2016 - 05.2017
- As an Apple official website service expert, I communicate with customers online, help them get the real-time status of their orders, and help them deal with after-sales issues.
- Optimize Apple's after-sales process, help customers more quickly and accurately, and improve customer satisfaction.
Personal Setup Specialist
Apple
09.2015 - 09.2016
- After customers receive new products, we help them explain the new features of the products over the phone so that they can better use Apple products.
- Talk directly to customers, respond quickly and help them solve problems.
- Enhanced user experience with precise installation of software and hardware components.
Education
Bachelor of Science - International Finance
Shanghai Lixin University of Accounting And Financ
Shanghai06-2013
Skills
- Skilled at working independently and collaboratively in a team environment
- Customer service expertise
- ability to learn quickly and adapt to new situations
- Collaboration among supply chain departments
Timeline
Customer Service
Apple
02.2018 - 02.2025
Senior Customer Service
Apple
10.2017 - 01.2018
Apple Procedure Operation
Apple
06.2017 - 09.2017
Customer Service
Apple
10.2016 - 05.2017
Personal Setup Specialist
Apple
09.2015 - 09.2016
Bachelor of Science - International Finance
Shanghai Lixin University of Accounting And Financ
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