James Chung Yim
Lynnwood
Summary
Dynamic professional with extensive managerial expertise at DSHS Fircrest School, specializing in performance management and mentoring. Achievements include optimizing staffing levels and improving client care through innovative training programs. Proficient in Microsoft Office, with strong communication skills that enhance team success and operational efficiency.
Overview
31
31
years of professional experience
Work History
Attendant Counselor Manager
DSHS Fircrest School
Shoreline
11.2023 - 08.2025
- Provided ongoing feedback to IDT on client progress and support levels.
- Monitored training programs to address needs and eliminate data gaps.
- Aligned training programs with clients' IHPs to promote independence.
- Coordinated in-services to equip AC staff for overcoming client barriers.
- Tracked vocational and recreational participation through attendance records.
- Maintained updated records of medical conditions and care plans.
- Oversaw scheduling of medical appointments and ensured adequate transportation staffing.
- Analyzed incident reports to develop compliant corrective action plans.
Nursing Staff Coordinator
DSHS Fircrest School
Shoreline
03.2020 - 11.2023
- Coordinated master nursing schedule, ensuring optimal staffing levels and effective coverage.
- Organized daily assignments, creating comprehensive weekly schedules for ten nurses.
- Delegated tasks to nursing staff, balancing workloads to maintain efficiency.
- Adapted to last-minute schedule changes, securing timely coverage for vacancies.
- Managed holiday scheduling in compliance with union requirements and collective agreements.
- Communicated annual vacation scheduling process to align with bargaining agreement timelines.
- Monitored staffing needs continuously to guarantee consistent patient care delivery.
- Collaborated with Human Resources to coordinate recruitment for open nursing positions.
Attendant Counselor
DSHS Fircrest School
Shoreline
02.2016 - 06.2020
- Delivered individualized support for daily life necessities, including grooming and feeding.
- Ensured compliance with company regulations to maintain safe care delivery.
- Facilitated community adaptation through targeted coaching for clients.
- Conducted behavior and social etiquette training per Individual Habilitation Plans (IHPs).
- Monitored IHP progress to adjust assistance strategies effectively.
- Mentored clients to foster independence and self-sufficiency.
- Performed daily assessments to identify client needs and refine support.
- Collaborated with team members to provide holistic care for clients.
Administrative Assistant
DSHS Fircrest School
Shoreline
05.2016 - 09.2016
- Executed complex clerical projects while managing data files and fulfilling additional assignments.
- Reviewed and researched documentation to resolve client complaints, process requests, and answer inquiries.
- Clarified policies, procedures, and guidelines, ensuring accurate data entry in collaboration with Nurses/HPA.
- Inputted and updated referral data into Win-care via MDS, creating case records as required.
- Formatted transcriptions in Win-care and uploaded recording equipment into MDS following federal regulations.
- Coordinated calendars, scheduled appointments, arranged meetings, and reserved meeting spaces.
- Managed multiple projects effectively, prioritizing tasks independently or collaboratively.
- Demonstrated proficiency in Microsoft Office Excel, Word, Outlook, and various office equipment.
Chief Postmaster/Station Manager
US Post Office
Tukwila
01.1995 - 01.2015
- Managed Renton Station budget through diligent analysis of financial reports and operational data.
- Achieved No. 2 ranking in FY 14 among Level 22 offices through effective leadership.
- Developed training programs for team members on customer service best practices.
- Collaborated with management to improve staffing and machine utilization.
- Ensured adherence to national, local, and district customer service goals.
- Forecasted operational needs based on historical volume data and trends.
- Implemented flexible contingency plans to mitigate impacts from unforeseen events.
- Facilitated communication between departments to enhance workflow efficiency.
Education
High School Diploma -
Ingraham
Seattle, WA06-1988
Skills
- Effective mentoring
- Senior manager in distribution operations
- Managerial expertise
- Advanced supervision
- Automation systems management
- Performance management
- Automation for postal supervisors
- Reliability and punctuality
- Quality assurance practices
- Team leadership skills
- Time management strategies
- Verbal and written communication
- Policy implementation
- Microsoft Office proficiency
Timeline
Attendant Counselor Manager
DSHS Fircrest School
11.2023 - 08.2025
Nursing Staff Coordinator
DSHS Fircrest School
03.2020 - 11.2023
Administrative Assistant
DSHS Fircrest School
05.2016 - 09.2016
Attendant Counselor
DSHS Fircrest School
02.2016 - 06.2020
Chief Postmaster/Station Manager
US Post Office
01.1995 - 01.2015
High School Diploma -
Ingraham
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