Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chung Hang Yui

Irvine,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Hallmark Aviation

Customer Service Represenative
Los Angeles, CA
04.2022 - Current
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Resolved customer issues relating to installation, configuration, customization and usage of Microsoft products.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Knowledge how to use various features of Microsoft software applications including Word, Excel and Outlook.

Food and Beverage Store Manager/ Investor

The Alley Tea Inc
San Gabriel, CA
11.2018 - Current
  • Knowledgeable in preparing for health department visits/nsf/ brand visits-expectations.
  • Implementing the sales and marketing promotions, events and social media campaigns.
  • Managing the employees and focus on improving behaviors and increasing productivity.
  • Handled personnel responsibilities including hiring, training, coaching, and terminating nonperformers.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.
  • Work with management team on developing new marketing opportunities and acquisitions.
  • Leading over 32 employee provided professional development to staff in the area of curriculum and instruction.

Food and Beverage Manager

Sharetea
Santa Ana, CA
04.2016 - 11.2018
  • Opening and closing duties, issuing out banks for cashiers, counting out the safe, distributing change, ensuring vouchers are properly secure.
  • Disciplining of associates when needed, write-ups, terminations, coaching and counseling(following unionized guidelines).
  • Knowledgeable in preparing for health department visits/nsf/ brand visits-expectations.
  • Food safety certified/ extensive knowledge of FDA and USDA regulations and laws concerning food safety and sanitation.
  • Implementing the sales and marketing promotions, events and social media campaigns.
  • Responsible for food and beverage related issues within multiple outlets.
  • Managing the employees and focus on improving behaviors and increasing productivity.
  • Creating the employee schedules, documenting corrective actions/performance records for employees under my supervision.

Real Estate Assistant

Jesse Lin
Irvine, CA
01.2015 - 09.2015
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Sep up a auto payment billing for customer.
  • Driving customer to grocery, airport or anywhere they want.
  • Drove customer feedback to deliver information to management for corrective action.
  • Worked professionally to handle all client, vendor and public guest requirements.

Food and Beverage Class 302

Annie
Irvine, CA
01.2013 - 02.2014
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management.

Education

GED -

Irvine Valley College
Irvine, CA
05.2016

High School Diploma -

SaddleBack Valley Christian School
San Juan Capistrano, CA
05.2011

Skills

  • Friendly, positive attitude
  • Team management
  • Relationship building
  • Speak English, Mandarin, Cantonese

Timeline

Hallmark Aviation

Customer Service Represenative
04.2022 - Current

Food and Beverage Store Manager/ Investor

The Alley Tea Inc
11.2018 - Current

Food and Beverage Manager

Sharetea
04.2016 - 11.2018

Real Estate Assistant

Jesse Lin
01.2015 - 09.2015

Food and Beverage Class 302

Annie
01.2013 - 02.2014

GED -

Irvine Valley College

High School Diploma -

SaddleBack Valley Christian School

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Chung Hang Yui