Summary
Overview
Work History
Education
Skills
Timeline
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Chung Hyun Chung

Fort Worth,TX

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Retail Store Owner

Self Employed
07.2015 - 08.2021
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Team Member

Coldstone Creamery
10.2011 - 06.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

Tottenville High School
Staten Island, NY
06.2010

Skills

  • Cost Analysis and Savings
  • Vendor Relationships
  • Issue Resolution
  • Sales Strategies
  • Retail Store Traffic
  • Task Delegation
  • Industry Trends Tracking
  • Attention to Detail
  • Retail Sales Customer Service
  • Inventory Accuracy

Timeline

Retail Store Owner

Self Employed
07.2015 - 08.2021

Team Member

Coldstone Creamery
10.2011 - 06.2014

High School Diploma -

Tottenville High School

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Chung Hyun Chung