Summary
Overview
Work History
Education
Skills
Timeline
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Chung Hyun Chung

Fort Worth,TX

Summary

Dynamic leader and skilled problem-solver with extensive experience in staff training and development. Excelled in customer relations and team leadership, enhancing team performance and customer satisfaction. Demonstrated expertise in time management and multitasking, driving productivity and efficiency across roles. Proven track record of fostering positive team environments and achieving significant improvements in operational outcomes.

Overview

14
14
years of professional experience

Work History

DOT Delivery Driver/Crew Trainer

Perennial Logistics
09.2023 - 07.2024
  • Delivered packages to customer doorsteps and business offices.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Shift Manager

Arbys Resturant
05.2022 - 06.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Store Owner

Self Employed
07.2015 - 08.2021
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Interacted well with customers to build connections and nurture relationships.

Crew Member/Shift Leader

Coldstone Creamery
10.2010 - 09.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Tottenville
Staten Island, NY
06.2010

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Stocking and Inventory
  • Time Management
  • Staff Training and Development
  • Team Leadership
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Timeline

DOT Delivery Driver/Crew Trainer

Perennial Logistics
09.2023 - 07.2024

Shift Manager

Arbys Resturant
05.2022 - 06.2023

Store Owner

Self Employed
07.2015 - 08.2021

Crew Member/Shift Leader

Coldstone Creamery
10.2010 - 09.2014

High School Diploma -

Tottenville

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Chung Hyun Chung