Computer Applications
Child and Elderly Care
Medical Careers
Customer Service
Stocking
Chuntajayona Nolan
Converse
Summary
Compassionate Home Health Aide with a proven track record at Immigration Living Senior Care, skilled in patient care and personal hygiene assistance. Developed individualized care plans, enhancing client independence and well-being. Recognized for empathetic communication and fostering trusting relationships, ensuring a safe and supportive environment for all clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Immigration Living Senior Care
11.2022 - 02.2025
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Supervisor of Care
Pure Home Care
04.2022 - 08.2024
- Optimized resource utilization by conducting regular inventory checks and adjusting supply orders accordingly.
- Led interdisciplinary meetings among healthcare teams to coordinate efforts for comprehensive patient treatment plans.
- Improved patient satisfaction scores with attentive supervision of the care team''s interactions and service delivery.
- Conducted regular inspections to maintain cleanliness and organization within facility spaces, adhering to strict sanitation standards.
- Monitored patient progress closely, adjusting care plans as needed based on individual assessments and evaluations from medical professionals.
Customer Service Representative Team Lead
Kelly Services
09.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Home Support Worker
Margaret Group Services LLC
11.2016 - 03.2019
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Developed individual care plans for clients based on specific needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
High School Diploma -
Southeastern High School
Miami, FL06-2011
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Behavioral support
- Client documentation
- Interpersonal communication
- Medication organization
- Behavior redirection
Interests
Certification
- CPR/AED Certification
- CPR Instructor
Timeline
Home Health Aide
Immigration Living Senior Care
11.2022 - 02.2025
Supervisor of Care
Pure Home Care
04.2022 - 08.2024
Customer Service Representative Team Lead
Kelly Services
09.2019 - 01.2022
Home Support Worker
Margaret Group Services LLC
11.2016 - 03.2019
High School Diploma -
Southeastern High School
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