Chuntarria Herrin
Albuquerque,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
ASM
Amazon
04.2021 - 07.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
Area Manager of Logistics
Amazon
04.2020 - 04.2021
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Tracked production and quality control systems to proactively identify deficiencies.
Process Assistant
Amazon
01.2019 - 04.2020
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to implement improvement opportunities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prioritized initiatives to increase success rates of strategic projects.
Quality Analyst
Amazon
12.2017 - 01.2019
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Defined and implemented quality initiatives to reduce risk.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Education
No Degree - Business Management
Eastern New Mexico University
Portales, NM05.2013
No Degree - Business Management
Jacksonville College
Jacksonville, TX05.2010
High School Diploma -
Southwood High School
Shreveport, LA05.2008
Skills
- SAP
- IBM Notes
- Manage Contracts
- Microsoft Visio
- Intuit QuickBooks
Timeline
ASM
Amazon
04.2021 - 07.2023
Area Manager of Logistics
Amazon
04.2020 - 04.2021
Process Assistant
Amazon
01.2019 - 04.2020
Quality Analyst
Amazon
12.2017 - 01.2019
No Degree - Business Management
Eastern New Mexico University
No Degree - Business Management
Jacksonville College
High School Diploma -
Southwood High School
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