Summary
Work History
Education
Timeline
Skills
Generic

Chuntell Collins

Fitchburg,MA

Summary

Detail-oriented Insurance Billing Clerk with proven expertise at Community Healthlink in processing claims and enhancing customer satisfaction. Skilled in HIPAA compliance and accounts receivable management, I effectively resolved billing discrepancies and improved claim processing efficiency, contributing to a significant reduction in outstanding balances while fostering strong relationships with healthcare providers.

Work History

Insurance Billing Clerk

Community Healthlink
  • Processed insurance claims efficiently, ensuring timely billing and resolution of discrepancies.
  • Maintained accurate patient records in electronic health systems to support billing accuracy.
  • Collaborated with healthcare providers to verify insurance information and benefits coverage.
  • Resolved billing inquiries from patients and insurers promptly, enhancing customer satisfaction.
  • Assisted in training new team members on billing procedures and software applications.
  • Monitored accounts receivable reports to identify outstanding balances and initiate follow-up actions.
  • Delivered consistent support during audits by maintaining organized documentation and compliance records.
  • Facilitated smooth transitions during system updates, adapting quickly to new software tools for improved data management capabilities.
  • Ensured compliance with industry regulations, safeguarding sensitive client data while adhering to privacy requirements.
  • Kept up-to-date with industry best practices and regulatory changes, ensuring the department''s continued compliance with relevant standards.
  • Maintained accurate records by updating patient information and insurance details in the database regularly.
  • Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
  • Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
  • Developed positive relationships with healthcare providers, fostering clear communication channels for effective coordination on billing matters.
  • Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
  • Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
  • Improved claim processing efficiency by accurately entering data and verifying insurance information.
  • Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
  • Audited and corrected billing and posting documents for accuracy.

Education

GED -

Mount Wachusett Community College
Gardner, MA
06.1995

Timeline

Insurance Billing Clerk

Community Healthlink

GED -

Mount Wachusett Community College

Skills

  • HIPAA compliance
  • Professionalism and ethics
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Accuracy and precision
  • Billing software
  • Claim processing
  • Claim submission
  • Patient confidentiality
  • Verbal communication
  • Accounts receivable management
  • Payment posting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Professional communication
  • Customer relations
  • Task prioritization
  • Payment transactions
  • Billing and invoicing
  • Billing data verification
  • Billing statement review
  • Collections processing
  • Work coordination
  • Customer account management
  • Financial recordkeeping
  • A/P and A/R expertise
  • Professional demeanor
Chuntell Collins