Chun Yin Wong
Malden,MA
Summary
As a seasoned professional with 7 years of experience in the IT support field, Exceptional technical skills that resolve complex issues. Critical thinking abilities allow quickly identify problems and provide effective solutions, even in high-pressure situations. Additionally, Good team player and can work well under stress.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Cloud Operations Engineer Analyst
Navisite
01.2020 - 05.2023
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Managed and monitored installed systems for highest level of availability.
- Understood client needs and objectives by conducting proactive customer and data analysis.
End User Computing Support
Privo
06.2016 - 12.2020
- Installed software, modified and repaired hardware, and resolved technical issues.
- Using ticket system to keep documenting all interactions with clients and internal records.
- Provide end-user technical support to Windows, Mac, and virtual desktop systems.
- Research product and issue resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
- Followed up with clients to ensure optimal customer satisfaction.
- Roll out software updates and applied server patches to thwart threats from penetrating networks.
- Onsite solo to provide technical support service. Install and configure wireless networking equipment.
- Always provide professional service and courtesy to customers at all times.
School Tech Assistant
Bunker Hill Community College
06.2015 - 08.2015
- Managed over 40 computers
- Interacted with end users to directly address surfaced issues and reach quick resolutions.
- Daily maintenance of all computers by cleaning hard drives, reinstalling image, and virus prevention.
Education
Bachelor of Science - Computer Science
Skills
- Code Development
- Technical Support and Assistance
- System Architecture Design
- Cloud Computing
- Windows Servers
Certification
- Microsoft 98-365 Windows Server Administration Fundamentals - 01/27/2018
- AWS Certified Cloud Practitioner - 08/28/2019
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Cloud Operations Engineer Analyst - Navisite
01.2020 - 05.2023
End User Computing Support - Privo
06.2016 - 12.2020
School Tech Assistant - Bunker Hill Community College
06.2015 - 08.2015
University of Massachusetts - Boston - Bachelor of Science, Computer Science
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