Summary
Overview
Work History
Education
Skills
Timeline
Generic

Churchill Jack

Jamaica,United States

Summary

Adept individual with more than 25 years working as Manager for $80,000,000,000 revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

37
37
years of professional experience

Work History

Non-Perishable Manager

Stop And Shop Supermarket
09.2022 - Current
  • Conducted regular staff training to maintain high-quality customer service standards.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced customer satisfaction with well-organized shelves and store layout.
  • Implemented loss prevention measures to reduce shrinkage rates in the department.
  • Coordinated with other departments for effective cross-merchandising opportunities.
  • Maintained a safe work environment by enforcing safety guidelines and protocols among staff members.
  • Established strong rapport with suppliers, ensuring timely delivery of products during peak seasons.
  • Ensured compliance with all company policies and procedures related to non-perishable merchandise handling.

Store Manager

Rite-Aid Pharmacy
08.2018 - 09.2022
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Store Manager

CVS Pharmacy
10.2015 - 07.2018
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Duane Reade Pharmacy/Walgreens Pharmacy
10.1999 - 11.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Area Manager

Washington Inventory Service
06.1987 - 11.1999
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Business Management

Borough of Manhattan Community College
New York, NY
06.1999

Skills

  • Staff Management
  • Employee Development
  • Cost Control
  • Budget Management
  • Customer Service
  • Schedule Management
  • Analytical Skills
  • Adaptability
  • Problem-solving abilities
  • Interpersonal Communication
  • Organizational Skills
  • Task Delegation
  • Time management abilities
  • Professional Demeanor
  • Effective Communication
  • Excellent Communication
  • Professional and Courteous
  • Computer Skills
  • Staff Training
  • Multitasking
  • Problem Resolution
  • Goal Setting
  • Business Analysis and Reporting
  • Analytical Thinking
  • Performance Evaluations

Timeline

Non-Perishable Manager

Stop And Shop Supermarket
09.2022 - Current

Store Manager

Rite-Aid Pharmacy
08.2018 - 09.2022

Store Manager

CVS Pharmacy
10.2015 - 07.2018

Store Manager

Duane Reade Pharmacy/Walgreens Pharmacy
10.1999 - 11.2015

Area Manager

Washington Inventory Service
06.1987 - 11.1999

Business Management

Borough of Manhattan Community College

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Churchill Jack