Cash Handling and Managing Entertainment Industry
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
- Analyzed data from previous shifts to identify areas for improvement in operational processes and customer satisfaction levels.
- Developed effective strategies for managing customer service queues during peak times.
- Assisted customers with questions about products, services, pricing, availability, payment methods.
- Provided guidance and instruction on proper use of equipment such as POS terminals and coin counters.
- Notified security department of identified or suspected illegal play activities and player behaviors.