Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Chutong Wu

San Diego,CA

Summary

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated college student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Work History

Cash Handling and Managing Entertainment Industry

Mahjong parlor
San Diego, CA
02.2023 - 03.2023
  • Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
  • Analyzed data from previous shifts to identify areas for improvement in operational processes and customer satisfaction levels.
  • Developed effective strategies for managing customer service queues during peak times.
  • Assisted customers with questions about products, services, pricing, availability, payment methods.
  • Provided guidance and instruction on proper use of equipment such as POS terminals and coin counters.
  • Notified security department of identified or suspected illegal play activities and player behaviors.

Education

GED -

Shoreline Community College
Seattle, WA
03-2023

Some College (No Degree) - International Business

University of San Diego
San Diego, CA

Skills

  • Team Motivation
  • Employee Scheduling
  • Operations Management
  • Payment Monitoring
  • Patron Satisfaction
  • Activity Monitoring
  • Workflow Coordination

Affiliations

I like to participate in music clubs such as dancing and singing. Participate in event performance planning and scene layout.

Accomplishments

Obtained the piano Level 9 certificate

Timeline

Cash Handling and Managing Entertainment Industry

Mahjong parlor
02.2023 - 03.2023

GED -

Shoreline Community College

Some College (No Degree) - International Business

University of San Diego
Chutong Wu