Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chyane Pinckney-Bond

Houston,TX

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Amazon DSP
08.2022 - 02.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Customer Service Representative

Bay State Search
03.2021 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records.

Temperature Screener

Milestone Technologies
08.2021 - 02.2022
  • Ensure the safety of employees and visitors by administering screening questions and temperature checks before allowing admission to the building
  • Work within a diverse, inclusive team with other client service providers including security
  • Answer basic questions about the screening policies and escalate to management as needed
  • Ensure the contactless thermometer is operational and perform minor technical adjustments
  • Manage the screening process for assigned entrance

Concierge

RSIG Security
09.2020 - 08.2021
  • Offered friendly and efficient service to residents, handled challenging situations with ease.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Special Events Officer

Securitas
09.2019 - 01.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.

Education

GED -

Grafton Job Corps
North Grafton, MA
02.2017

Skills

  • Basic Math Skills
  • Calm and Professional Under Pressure
  • Written and Oral Communications
  • Telephone Etiquette
  • Social Perceptiveness
  • Reading Comprehension
  • Data Entry

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Amazon Delivery Driver

Amazon DSP
08.2022 - 02.2023

Temperature Screener

Milestone Technologies
08.2021 - 02.2022

Customer Service Representative

Bay State Search
03.2021 - 08.2022

Concierge

RSIG Security
09.2020 - 08.2021

Special Events Officer

Securitas
09.2019 - 01.2021

GED -

Grafton Job Corps

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Chyane Pinckney-Bond