Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
SeniorSoftwareEngineer

Chyann King

Tyler,TX

Summary

I am an experienced professional with a strong skill set in the field of work, ready to execute and demonstrate expertise. Previous knowledge ensures success in this role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Surgery Counselor

Heaton Eye Associates
Tyler, TX
06.2024 - Current
  • Managed scheduling logistics for patients
  • Streamlined information flow within healthcare teams.
  • Provide details of operations to patients.
  • Optimized processes to maximize sales and upsell opportunities.
  • Initiated patient contact to boost sales numbers.
  • Streamlined pre-surgery processes using certified skills.
  • Dispensed medications efficiently.

Lead Ophthalmic Assistant

Heaton Eye Associates
Tyler, TX
02.2021 - Current
  • Maintained accurate records of patient visits using electronic health record software systems.
  • Communicated effectively with co-workers regarding patient care plans and follow up instructions.
  • Troubleshot technical issues related to ophthalmic equipment.
  • Participated in continuing education activities related to ophthalmology.
  • Interacted with eye care providers to facilitate patient treatment goals.

Certified Ophthalmic Assistant

Heaton Eye Associates
Tyler, TX
02.2020 - Current
  • Practice advanced computer skills with EHR.
  • Assisted with ophthalmic surgical procedures such as cataract extraction and laser eye surgery.
  • Conducted eye examinations utilizing specialized equipment such as slit lamps and tonometers.
  • Greeted patients in a professional manner and maintained accurate records of all visits.

Customer Service Lead

Chico’s Clothing Store
07.2019 - 01.2020
  • Generated reports on key metrics such as average response time, first call resolution rate.
  • Monitored team performance against set targets and KPIs.
  • Assisted in developing marketing campaigns aimed at increasing brand awareness among customers.
  • Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.

Customer Service Lead

Carters/Osh Kosh
Tyler, TX
10.2017 - 07.2019
  • Handled customer inquiries and complaints in a professional manner.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Maintained accurate records of customer interactions and transactions.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.

Education

High School Diploma -

Robert E Lee
06.2017

Some College (No Degree) - Health Sciences

Tyler Junior College
Incomplete

Skills

  • Advanced Excel Proficiency
  • Accurate Data Entry
  • Real-Time Transcription
  • Task Management Skills
  • Content Development
  • ICD Coding Knowledge
  • Presentation Software Expertise
  • Critical Analysis Skills
  • Patient Care
  • Peer Counseling
  • Client Advocacy
  • Scheduling expertise
  • EMR Updating
  • Educating patients
  • Sales
  • Cash Handling

Accomplishments

  • Recognized for memorable Leadership qualities.

Certification

  • OSHA Certification
  • Certified Clinical Medical Assistant
  • BLS Certification

References

References available upon request.

Timeline

Surgery Counselor

Heaton Eye Associates
06.2024 - Current

Lead Ophthalmic Assistant

Heaton Eye Associates
02.2021 - Current

Certified Ophthalmic Assistant

Heaton Eye Associates
02.2020 - Current

Customer Service Lead

Chico’s Clothing Store
07.2019 - 01.2020

Customer Service Lead

Carters/Osh Kosh
10.2017 - 07.2019

High School Diploma -

Robert E Lee

Some College (No Degree) - Health Sciences

Tyler Junior College

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Chyann King