Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Chyann Reilly

Event Experience Manager
Orlando,FL

Summary

Skilled in catering coordination and budget development, I successfully increased associate engagement scores by 30%. Adept at collaborating with diverse teams to deliver exceptional service and exceed client expectations.

Overview

12
12
years of professional experience

Work History

Event Experience Manager

Marriott World Center
Orland, FL
06.2024 - Current
  • Served as the primary liaison between the client and hotel departments for event-related needs.
  • Collaborated with operations teams, including Banquets, AV, Engineering, and Electrical, to ensure seamless service delivery.
  • Contributed to pre-convention meetings to align client expectations with internal capabilities, while anticipating any additional needs.
  • Monitored event details to uphold execution and service standards throughout.
  • Delivered timely communication to meeting planners during all phases of planning.
  • Ensured thorough communication among operations teams by reviewing the Schedule of Events, Diagrams, and Banquet Event Orders for all events.
  • Created organized event diagrams using Social Tables to enhance clarity.

Food & Beverage Supervisor

Sheraton Vistana Resort
Orlando, FL
11.2022 - 06.2024
  • Managed and controlled food and beverage costs by implementing effective ordering and inventory management systems.
  • Streamlined menu selection and ordering process to optimize food and beverage supplies.
  • Increased associate engagement scores from 56% to 86% within a 12 month period.
  • Conducted interviews, hired, trained, and supervised a team of staff members, fostering a positive work environment.
  • Collaborated with vendors and suppliers to negotiate competitive prices.
  • Developed and managed a new department of banquets; organized event details, managed culinary team to execute BEO's, created banquet menus - created an additional $78k unbudgeted revenue

Administrative Assistant /Event Coordinator

Sheraton Vistana Resort
Orlando, FL
11.2021 - 11.2022
  • Organized team bonding events to ensure team morality, unity, and knowledge.
  • Ordered, processed payments, coded invoices for miscellaneous products; including but not limited to operating supplies, liquor invoices, equipment maintenance invoices, and food invoices.
  • Worked with vendors to assist on completion of projects, orders, and invoice payment throughout the extent of their day-to-day process.
  • Coordinated with guests and corporate groups with events; organized event details, collaborated with culinary team to execute BEO's.
  • Cataloged minutes for weekly leadership meetings, for quality control and acknowledgement of information to our team.
  • Coordinated with Finance and the leadership team to ensure deadlines were met in a timely manner.

Front Desk Lead

Marriott’s Grande Vista
Orlando, FL
10.2020 - 11.2021
  • Resolved customer opportunities by actively listening to find the best solution.
  • Coordinated with other departments to ensure guest satisfaction.
  • Improved customer satisfaction by training new employees throughout the extent of their day-to-day process.
  • Reviewed training processes to increase front desk agents' knowledge.
  • Counted inventory to ensure precise accuracy for future supply orders.

Guest Service Associate

Marriott’s Grande Vista
Orlando, FL
01.2019 - 10.2020
  • Ensured guest Check In/Check Outs were completed in a timely, informative manner.
  • Improved customer satisfaction by training new employees throughout the extent of their day in-out process.
  • Resolved customer concerns/complaints.
  • Communicated with customers to help them understand the benefits of the resort.

Meal Membership Office Manager

Chartwells Dining Services
Fort Myers, FL
08.2018 - 12.2018
  • Resolved customer concerns/complaints.
  • Processed and reported sales- new memberships/additional sales.
  • Communicated with customers to help them thoroughly understand the extent of memberships.
  • Marketed new promotions to customer- based on behavioral analysis.
  • Enforced Terms & Conditions outlined in membership contracts.

Internship II Catering & Marketing Meal Membership

Chartwells Dining Services
Orlando, FL
01.2018 - 08.2018
  • Created Banquet Event Orders (BEO) using CaterTrax.
  • Communicated with event planners to properly arrange events according to BEO and client specifications.
  • Informed and sold meal memberships to incoming students as a Lead Dining Ambassador.
  • Trained and delegated tasks for Dining Ambassadors.
  • Reviewed processes- training, delegating, behavioral analysis, communicating.

Internship I Accounting/Catering/Marketing/Dining

Chartwells Dining Services
Fort Myers, FL
01.2017 - 08.2017
  • Communicate with event planners to properly arrange events according to BEO and client specifications.
  • Demonstrated attention to details when creating velocity reports and handling deposits.
  • Presented and sold meal memberships to incoming students as a Dining Ambassador.
  • Counted inventory to ensure precise accuracy and determine quantity of future orders.

Education

Bachelor of Science - Resort & Hospitality Management

Florida Gulf Coast University
Fort Myers, FL
08-2018

Skills

  • Accounting/Budgeting/Payroll
  • Catering
  • Customer Service
  • Event Planning & Management
  • Inventory Management
  • Microsoft Suite
  • Office Administration
  • POS System
  • Restaurant Management
  • Staff Management
  • Manager ServSafe Certification
  • Catering Coordination
  • Menu Development
  • Budget Development
  • Cost Control
  • ETips Certification

Certification

  • Food Manager Certification, ServSafe - January 2023 - January 2028
  • Tips Alcohol Certification, TIPS, June 2024 - June 2026

Software

Marsha

PMS

CI/TY

Squirrel

CaterTrax

BirchStreet

Timeline

Event Experience Manager

Marriott World Center
06.2024 - Current

Food & Beverage Supervisor

Sheraton Vistana Resort
11.2022 - 06.2024

Administrative Assistant /Event Coordinator

Sheraton Vistana Resort
11.2021 - 11.2022

Front Desk Lead

Marriott’s Grande Vista
10.2020 - 11.2021

Guest Service Associate

Marriott’s Grande Vista
01.2019 - 10.2020

Meal Membership Office Manager

Chartwells Dining Services
08.2018 - 12.2018

Internship II Catering & Marketing Meal Membership

Chartwells Dining Services
01.2018 - 08.2018

Internship I Accounting/Catering/Marketing/Dining

Chartwells Dining Services
01.2017 - 08.2017

Bachelor of Science - Resort & Hospitality Management

Florida Gulf Coast University

Similar Profiles

CREATE PROFILE
Chyann ReillyEvent Experience Manager