Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chyann Vandiver

Lebanon Junction,KY

Summary

Dynamic leader with a proven track record at Compass One, adept in boosting team productivity and customer satisfaction through strategic planning and effective problem-solving. Excelled in staff development and operations management, enhancing team performance by over 30%. Skilled in conflict resolution and process improvement, fostering a positive and efficient work environment.

Overview

7
7
years of professional experience

Work History

Superviser

Compass One
03.2020 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sales Associate Team Leader

Outreach
11.2017 - 11.2019
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
  • Established strong relationships with clients, promoting brand loyalty through personalized attention and tailored solutions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met existing customers to review current services and expand sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.
  • Generated advertising brochure for vendor use.
  • Built relationships with customers and community to promote long term business growth.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Highschool Graduate -

American Homeschool
Illinois City, IL
05.2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving
  • Decision-making
  • Strategic planning
  • Staff development
  • Inventory control
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Project planning
  • Public speaking
  • Priority management
  • Conflict resolution
  • Expectation setting
  • Negotiation
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Task delegation
  • Quality control
  • Payroll processing
  • Documentation and reporting
  • Workflow management
  • Employee development
  • Budget management
  • Change management

Timeline

Superviser

Compass One
03.2020 - 02.2025

Sales Associate Team Leader

Outreach
11.2017 - 11.2019

Highschool Graduate -

American Homeschool

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Chyann Vandiver