Chyanna Hernandez
Kissimmee
Summary
Healthcare professional with commitment to excellence and proven track record in medical management. Expertise in streamlining operations and enhancing patient care through collaborative team efforts. Known for adaptability and reliability in fast-paced settings, with strong skills in leadership and strategic planning.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Saint Cloud Urology
Orlando, FL, USA
08.2022 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Lead Supervisor
Allied Universal
Orlando, FL, USA
01.2019 - 06.2022
- Directed team efforts to fulfill departmental targets.
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results
- Coaches, counsels, and disciplines employees
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Scheduling coordinating
Medical Assistant
Florida Lung asthma and lung specialist
Orlando, FL, USA
08.2020 - 09.2021
- Performed assessments to identify allergic reactions.
- Maintained up-to-date documentation of patient vitals.
- Oversaw the organization of appointments for patients.
- Managed guest check-in and check-out processes.
- Completed preparatory tasks to ensure patient readiness for examinations.
- Prepared charts for patient appointments.
Medical Screener
All Medical
Orlando, FL, USA
03.2020 - 08.2020
- Disinfected healthcare equipment to maintain infection-free environment.
- Interviewed patients and families to identify problems relating to care
- Transported clients to and from medical, mental health and other appointments
- Took temperatures, blood pressure and weight to prepare patients for examinations
- Used medical or administrative knowledge to explain policies, procedures and services to patients
- Assisted patients in completing new patient health history forms
- Prepared charts and pre-admission consent forms
- Utilized computer systems to input and retrieve patient information in accordance with HIPAA regulations
- Inventoried medical stock and placed orders to keep supplies ready
Education
Healthcare Administration - Management
Valencia College
Orlando, FLSkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Team building and supervision
- Patient care coordination
- Inventory and supply management
Timeline
Lead Medical Assistant
Saint Cloud Urology
08.2022 - Current
Medical Assistant
Florida Lung asthma and lung specialist
08.2020 - 09.2021
Medical Screener
All Medical
03.2020 - 08.2020
Lead Supervisor
Allied Universal
01.2019 - 06.2022
Healthcare Administration - Management
Valencia College
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