CHYANNE BLACKWOOD
Houston,TX
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Experienced in customer relations, patient advocacy and conflict resolution in accordance with HIPAA guidelines and protocol. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Superior skills in working in both team based and independent capacities.
Overview
9
9
years of professional experience
Work History
Patient Reception Specialist
Village Medical
Houston, Texas
09.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Assisted in training new employee hirers in Athena and Phresia Electronic Medical Records Systems
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Received and processed over 100 patient deductibles and co-pay amounts daily and discussed options to satisfy remainder of patient financial obligations
Front Desk Receptionist
Waldorf Women’s Care Ob/Gyn
White Plains, Maryland
11.2020 - 05.2021
- Became proficient with use of electronic medical records, Primesuite Greenway, to register and schedule patient appointments
- Verified and updated demographic information and other personal information for patients per HIPAA guidelines
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Picking Stage Associate
Amazon
Houston, Texas
03.2020 - 11.2020
- Responsible for preparing orders for shipment by systematically picking, packing and labeling merchandise
- Mentored newly hired employees on warehouse safety procedures in adherence to COVID guidelines
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
Phone Dispatch
Parking and Transportation Services, SUREWALK
Austin, Texas
02.2017 - 03.2020
- Assisted managerial staff with student hiring panel
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Responded to over 200 daily caller requests with information about assistance and timeframes
Volunteer
Saint David's Medical Center
Austin, Texas
08.2017 - 05.2019
- Coordinated with 5 to 6 volunteers to discharge patients from the Intensive Care Unit and Maternity Ward while adhering to HIPPA privacy guidelines
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Supported staff with clerical work and other office tasks
Cofounder and Secretary
Caribbean Student Association, The University of Texas at Austin
Austin, Texas
01.2018 - 12.2018
- Collaborated with members of the executive board to establish by-laws
- Created the biweekly newsletter and was instrumental in the development and execution of organizational goals and policies
Research Assistant
Project SEED Research Study, The University of Texas at Austin
05.2017 - 06.2018
- Collaborated with the research team through Microsoft Programs to coordinate home visits with the Mexican American family participants
- Consolidated and organized the research data
Education
Bachelor of Science and Arts - Human Development and Family Sciences, French
The University of Texas At Austin
Austin05.2020
Certificate -
Mandarin House
Shanghai, China06.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint) Google Suite (Docs, Sheets, Slides)
- BLS & AED Certification from American Heart Association
- Team Leadership
- Multitasking and Organization
Additional Information
- AWARDS
- University Honors - College of Human Ecology 01/2018-05/2018
- Outstanding Performance in Introductory French - The College of Liberal Arts 05/2017
- Jamaica Foundation of Houston Scholarship 06/2016
Languages
French
Limited Working
Timeline
Patient Reception Specialist
Village Medical
09.2021 - Current
Front Desk Receptionist
Waldorf Women’s Care Ob/Gyn
11.2020 - 05.2021
Picking Stage Associate
Amazon
03.2020 - 11.2020
Cofounder and Secretary
Caribbean Student Association, The University of Texas at Austin
01.2018 - 12.2018
Volunteer
Saint David's Medical Center
08.2017 - 05.2019
Research Assistant
Project SEED Research Study, The University of Texas at Austin
05.2017 - 06.2018
Phone Dispatch
Parking and Transportation Services, SUREWALK
02.2017 - 03.2020
Bachelor of Science and Arts - Human Development and Family Sciences, French
The University of Texas At Austin
Certificate -
Mandarin House