Chyanne Colbert
Philadelphia,PA
Summary
Experienced and self-motivated Coordinator, Ambulatory Care Representative and Patient Services with 5+ years of experience. Worked in fast-paced hospital environment with highly specialized skills in scheduling, billing, and patient care. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 20% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Temple University Health System - Careers
Philadelphia, PA
01.2024 - Current
- Provided feedback to candidates after their interviews were complete.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Collected co-pays and other payments from patients at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Access Representative
Children's Hospital Of Philadelphia, CHOP
04.2023 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Managed over 50 customer calls per day , scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Access Representative
Thomas Jefferson University and Hospitals
07.2022 - 03.2023
- Welcoming Ed arrival patients by retrieving demographics verifying insurance
- Checking patients in to be seen with "a" provider
- MSPs and IMM Consulting
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Responded to inquiries by directing calls to appropriate personnel
Outpatient
Jefferson Hospital And University
07.2022 - 03.2023
- Representative
- Making sure appropriate documentation are completed
- Managed drug and supply inventories.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Maintained client caseload of [Number] individuals and couples per week
Ambulatory Care Representative
Fox Chase Cancer Center
03.2019 - 06.2022
- Document medical information, insurance verification details
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled, rescheduled, and handled cancelled appointments for patients
- Always adhered to strict HIPAA guidelines to protect patient privacy
- Obtained payments from patients and scanned identification and insurance cards
- Checked patient data including insurance, demographic, and health history to ensure all information using
- Epic Database.
Personal Care Aide
St Joseph Villa
02.2014 - 04.2017
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Monitored progress and documented any patient health status changes to keep healthcare team
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Making sure area is cleaned, neat and sanitized.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Planned, prepared, and served meals and snacks according to prescribed diets
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Maintained clean, safe, and well-organized patient environment
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
Education
Diploma -
Martin Luther King HS
Philadelphia, PA06.2010
Skills
- Ability to Multi-task Patience Communication
- Team Leadership
- Customer Satisfaction
- Insurance Company Knowledge
- Demographics Information
- Patient Registration
- Electronic Health Records Systems
- Payment Processing
- Eligibility Determinations
- Patient Admission
- Patient Contact
- Patient Health Information Access
- Registration Processing
- Insurance Verification
- Admitting Coordination
- HIPAA Compliance
Timeline
Patient Access Representative
Temple University Health System - Careers
01.2024 - Current
Patient Access Representative
Children's Hospital Of Philadelphia, CHOP
04.2023 - 03.2024
Patient Access Representative
Thomas Jefferson University and Hospitals
07.2022 - 03.2023
Outpatient
Jefferson Hospital And University
07.2022 - 03.2023
Ambulatory Care Representative
Fox Chase Cancer Center
03.2019 - 06.2022
Personal Care Aide
St Joseph Villa
02.2014 - 04.2017
Diploma -
Martin Luther King HS
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