Chyanne Coleman
Tamarac,FL
Summary
Dedicated and results-driven customer service professional with a diverse background in the financial, telecommunications, automotive, and technology sectors. Adept at adapting to different industries and consistently achieving exceptional results, I bring a versatile skill set and a commitment to providing top-notch service to any role. My diverse experience in customer-focused positions makes me a valuable asset in various customer service and support environments.
Overview
5
5
years of professional experience
Work History
Online Sales Advisor
GMC
08.2023 - Current
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Worked with customers via chat, email, and over the phone making inbound and outbound calls.
- Assisted customers with purchasing parts and accessories for their cars.
BANK CUSTOMER SERVICE REPRESENTATIVE
USAA
02.2023 - 05.2024
- Displayed a comprehensive understanding of USA's banking products and services, including checking and savings accounts, loans, credit cards, and online banking features
- Assisted customers in navigating digital banking platforms, troubleshooting technical issues, and facilitating account setup and maintenance
- Processed financial transactions, including deposits, withdrawals, transfers, and bill payments, with a high degree of accuracy and adherence to security protocols
- Maintained compliance with banking regulations and privacy policies, ensuring the security and confidentiality of customer information
- Resolved complex customer issues, disputes, and discrepancies, demonstrating strong problem-solving skills and attention to detail.
ROADSIDE ASSISTANCE AGENT
USAA
11.2021 - 02.2023
- Provided exceptional roadside assistance services to USAA members, ensuring their safety and satisfaction during stressful situations such as vehicle breakdowns, accidents, and emergencies
- Maintained a high level of professionalism and empathy while communicating with distressed members, ensuring their safety and peace of mind during stressful situations
- Consistently met or exceeded key performance indicators (KPIs), such as response time targets and member satisfaction scores, contributing to the overall success of the roadside assistance team
- Collaborated effectively with tow truck operators, locksmiths, and other service providers to coordinate timely assistance and resolve member issues.
SALES & CUSTOMER SERVICE REPRESENTATIVE
XFINITY
06.2020 - 11.2021
- Conducted outbound and inbound sales calls to Xfinity customers, promoting and selling a range of products and services, including cable television, internet, and phone packages
- Demonstrated in-depth knowledge of Xfinity offerings, pricing plans, and promotions to effectively educate customers and tailor solutions to their specific needs
- Utilized consultative sales techniques to identify opportunities for upselling and cross-selling, resulting in consistent achievement of monthly sales targets
- Provided exceptional customer service by resolving billing inquiries, technical issues, and service requests, ensuring a positive customer experience and brand loyalty
- Proficiently used customer relationship management (CRM) software to maintain accurate records of customer interactions, track leads, and manage sales pipelines.
TECHNICAL SUPPORT REPRESENTATIVE
APPLE
07.2019 - 06.2020
- Provided exceptional technical support and customer service to Apple customers via phone, chat, and email channels
- Diagnosed and resolved a wide range of hardware and software issues related to Apple products, including iPhones, iPads, MacBooks, and Apple Watches
- Demonstrated proficiency in troubleshooting iOS and macOS operating systems, resolving connectivity issues, and assisting with software installations and updates.
Education
High School Diploma -
J.P TARAVELLA
Coral Springs, FL2019
Skills
Customer Service
Refund Management
Workload Management
Bank Deposits
Administrative and Office Support
Upselling and Cross-Selling
Computer Skills
Data Entry
Technical Support
Customer Retention Strategies
Microsoft Knowledge
Product Knowledge
Account Management
Data Management
CRM Software
Product and Service Sales
De-Escalation Techniques
Fraud Detection
Customer Service-Oriented
Multitasking and Prioritization
Chat Support
Timeline
Online Sales Advisor
GMC
08.2023 - Current
BANK CUSTOMER SERVICE REPRESENTATIVE
USAA
02.2023 - 05.2024
ROADSIDE ASSISTANCE AGENT
USAA
11.2021 - 02.2023
SALES & CUSTOMER SERVICE REPRESENTATIVE
XFINITY
06.2020 - 11.2021
TECHNICAL SUPPORT REPRESENTATIVE
APPLE
07.2019 - 06.2020
High School Diploma -
J.P TARAVELLA