Summary
Overview
Work History
Education
Skills
Timeline
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Chyanne Coleman

Tamarac,FL

Summary

Dedicated and results-driven customer service professional with a diverse background in the financial, telecommunications, automotive, and technology sectors. Adept at adapting to different industries and consistently achieving exceptional results, I bring a versatile skill set and a commitment to providing top-notch service to any role. My diverse experience in customer-focused positions makes me a valuable asset in various customer service and support environments.

Overview

5
5
years of professional experience

Work History

Online Sales Advisor

GMC
08.2023 - Current
  • Implemented new sales strategies that led to improved market penetration and higher profit margins.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Worked with customers via chat, email, and over the phone making inbound and outbound calls.
  • Assisted customers with purchasing parts and accessories for their cars.

BANK CUSTOMER SERVICE REPRESENTATIVE

USAA
02.2023 - 05.2024
  • Displayed a comprehensive understanding of USA's banking products and services, including checking and savings accounts, loans, credit cards, and online banking features
  • Assisted customers in navigating digital banking platforms, troubleshooting technical issues, and facilitating account setup and maintenance
  • Processed financial transactions, including deposits, withdrawals, transfers, and bill payments, with a high degree of accuracy and adherence to security protocols
  • Maintained compliance with banking regulations and privacy policies, ensuring the security and confidentiality of customer information
  • Resolved complex customer issues, disputes, and discrepancies, demonstrating strong problem-solving skills and attention to detail.

ROADSIDE ASSISTANCE AGENT

USAA
11.2021 - 02.2023
  • Provided exceptional roadside assistance services to USAA members, ensuring their safety and satisfaction during stressful situations such as vehicle breakdowns, accidents, and emergencies
  • Maintained a high level of professionalism and empathy while communicating with distressed members, ensuring their safety and peace of mind during stressful situations
  • Consistently met or exceeded key performance indicators (KPIs), such as response time targets and member satisfaction scores, contributing to the overall success of the roadside assistance team
  • Collaborated effectively with tow truck operators, locksmiths, and other service providers to coordinate timely assistance and resolve member issues.

SALES & CUSTOMER SERVICE REPRESENTATIVE

XFINITY
06.2020 - 11.2021
  • Conducted outbound and inbound sales calls to Xfinity customers, promoting and selling a range of products and services, including cable television, internet, and phone packages
  • Demonstrated in-depth knowledge of Xfinity offerings, pricing plans, and promotions to effectively educate customers and tailor solutions to their specific needs
  • Utilized consultative sales techniques to identify opportunities for upselling and cross-selling, resulting in consistent achievement of monthly sales targets
  • Provided exceptional customer service by resolving billing inquiries, technical issues, and service requests, ensuring a positive customer experience and brand loyalty
  • Proficiently used customer relationship management (CRM) software to maintain accurate records of customer interactions, track leads, and manage sales pipelines.

TECHNICAL SUPPORT REPRESENTATIVE

APPLE
07.2019 - 06.2020
  • Provided exceptional technical support and customer service to Apple customers via phone, chat, and email channels
  • Diagnosed and resolved a wide range of hardware and software issues related to Apple products, including iPhones, iPads, MacBooks, and Apple Watches
  • Demonstrated proficiency in troubleshooting iOS and macOS operating systems, resolving connectivity issues, and assisting with software installations and updates.

Education

High School Diploma -

J.P TARAVELLA
Coral Springs, FL
2019

Skills

Customer Service

Timeline

Online Sales Advisor

GMC
08.2023 - Current

BANK CUSTOMER SERVICE REPRESENTATIVE

USAA
02.2023 - 05.2024

ROADSIDE ASSISTANCE AGENT

USAA
11.2021 - 02.2023

SALES & CUSTOMER SERVICE REPRESENTATIVE

XFINITY
06.2020 - 11.2021

TECHNICAL SUPPORT REPRESENTATIVE

APPLE
07.2019 - 06.2020

High School Diploma -

J.P TARAVELLA

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Chyanne Coleman