Chyanne Conkrite
Springfield,IL
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
7
7
years of professional experience
Work History
Quality Training Specialist
CSL Plasma Center
01.2021 - Current
- Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
- Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
- Collaborate with Assistant Quality Manager (AQM), to be able to represent the center during internal and external audits, responds to questions from auditors, and may stop operations, including shipments to address quality concerns
- Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management.
- Identifying and communicate non-conformities to CSL’s SOP’s. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
- Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers
- Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
Group Leader
CSL Plasma
12.2020 - 01.2021
- Worked with other group leaders to identify and resolve issues between teams
- Troubleshoot and resolved workflow issues by collaborating and communicating
- Assisted newly hired team members by explaining company procedures and safety requirements
- Kept areas clean, neat and inspection-ready to comply with product guidelines
- Coached and developed direct reports to lead problem-solving activities
- Helped achieve team goals by rotating production lines and daily duties to meet demand
- Worked in each area of production to include reception (pre screening and vitals), donor floor (machine set up, alarms, monitoring, disconnects, and phlebotomy), and unit and sample processing
- Participated in quality team meetings to identify errors and implement correction process.
Server Shift Leader
Bob Evans Restaurant
08.2016 - 02.2021
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Served food and beverages to patrons and immediately remedied issues with orders
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Lanphier High School
07.2018
Skills
- Quality assurance
- In-Depth Research
- Materials Organization
- Training Initiatives
- Group and Individual Instruction
- Computer Technology
- Interpersonal Communication
- Program Management
Accomplishments
- Course Development
- Materials Organization
- Presentations and
- Demonstrations
- Creative Problem-Solving
Timeline
Quality Training Specialist
CSL Plasma Center
01.2021 - Current
Group Leader
CSL Plasma
12.2020 - 01.2021
Server Shift Leader
Bob Evans Restaurant
08.2016 - 02.2021
High School Diploma -
Lanphier High School
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