Summary
Overview
Work History
Education
Skills
Timeline
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Chyanne Lawrence

Port St Lucie

Summary

Early career professional entering the airline industry. Advanced training and knowledge of front-end retail operations and adept at training new and existing staff. Upcoming graduate of the International Air and Hospitality Academy excited to utilize existing customer service skills and to build on existing training. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

9
9
years of professional experience

Work History

Fulfillment Center Associate

Amazon
09.2024 - Current
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
  • Contributed to quality assurance measures by inspecting products for damage or defects prior to packaging, minimizing customer complaints related to product quality.
  • Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
  • Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
  • Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
  • Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Patient Care Technician

HCA Healthcare Inc.
09.2023 - Current
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately
  • Conducted safety rounds regularly to ensure safe environment for patients
  • Participated in quality improvement activities within the department
  • Managed multiple tasks simultaneously while maintaining attention to detail
  • Collected specimens such as urine samples for testing purposes according to established protocols
  • Helped create a safe environment by following infection control policies
  • Assisted patients with activities of daily living, including bathing, dressing.

Mental Health Technician

Port St Lucie Hospital
01.2020 - 08.2023
  • Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed
  • Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population
  • Charts patient observations, following prescribed procedures and standards
  • Participates in the development and implementation of patient treatment programs
  • Maintains confidentiality of patient records.

Customer Service Representative

Publix
01.2016 - 01.2020
  • Manager trusted with handling operations involving cash vault and money transportation
  • Supervised and trained new and/or current employees
  • Responsible for oversight of all front desk inventory
  • Supervisory system override knowledge-system navigation
  • Responsible for relaying all pertinent information to direct supervisor
  • Communication liaison for all departments
  • Answered customer inquiries via phone, email, and chat
  • Developed positive relationships with customers through friendly interactions
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Answered customer inquiries and provided accurate information regarding products and services
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Onboarded and trained customer representatives to meet performance and service goals.

Education

Airline/Travel Specialist Diploma -

International Air and Hospitality Academy
Vancouver, Washington
12.2018

Skills

  • Advanced knowledge of flight attendant protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service
  • Experienced on a simulated Apollo reservation system
  • Fare construction in domestic ticketing and related ticketed forms, 4-flight tickets, special service tickets, MCOs, and excess baggage charges
  • Trained in the many intricacies of cost-effective itinerary planning
  • Demonstrated proficiency in airport operations including ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements, and aircraft safety
  • Knowledge of domestic and international city, airport, and airline codes
  • Developed professionalism and customer service skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving

Timeline

Fulfillment Center Associate

Amazon
09.2024 - Current

Patient Care Technician

HCA Healthcare Inc.
09.2023 - Current

Mental Health Technician

Port St Lucie Hospital
01.2020 - 08.2023

Customer Service Representative

Publix
01.2016 - 01.2020

Airline/Travel Specialist Diploma -

International Air and Hospitality Academy

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Chyanne Lawrence