Chyanne Porter
Hudson,NH
Summary
Highly motivated recent NHA certified phlebotomist and small-business owner with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Cleaner
Self Employed Services
Hudson, NH
06.2022 - Current
- Small business owner of 2+ years
- Self-employed commerical account cleaner
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Maintained cleaning equipment and materials in safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Performed basic accounting and bookkeeping services to manage business operations.
- Reviewed purchase documents and receipts for reconciliation with statements.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up.
- Met with clients to ascertain needs and develop plans.
Accounts Receivable Clerk
Wayfarer Coffee Roasters
Laconia, NH
12.2020 - 05.2022
- Processing wholesale orders through Square.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers to resolve account problems.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Educated customers to facilitate online invoices and payment remittances.
- Performed basic bookkeeping duties such as data entry into accounting software programs like QuickBooks.
- Reviewed work orders and took verbal instructions to complete tasks as specified.
Barista Shift Supervisor
Wayfarer Coffee Roasters
Laconia, NH
07.2019 - 05.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Arranged merchandise and built eye-catching displays to increase sale
- Resolved customer complaints in timely manner while maintaining professional attitude at all times.
- Provided support during peak hours by running drinks or helping out on register.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ensured compliance with health department regulations related to food handling practices.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at end of shift.
- Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.
- Monitored performance of staff to ensure quality standards were met.
- Managed daily operations of food service team, ensuring efficiency.
Winery Worker
Hermit Woods Winery
Meredith, NH
08.2017 - 07.2019
- Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
- Monitored stock levels throughout day for reordering purposes.
- Resolved customer complaints in timely manner to maintain positive relationships with customers.
- Developed understanding of all products available in order to provide accurate information to customers.
- Maintained clean and organized sales floor to ensure customer satisfaction.
- Operated cash register to process cash, check or credit card payment transactions.
- Greeted customers entering the store and provided assistance with product selection.
- Conducted wine tastings and presentations to educate customers on products.
- Prepared simple salads and common entrees.
- Served customers promptly in an efficient manner following restaurant protocols.
Education
NHA CPT (Certified Phlebotomist Technician) - Phlebotomy
Phlebotomy Training Specialists
Manchester, NH05-2024
Skills
- Clerical work (Ie data entry, scheduling, billing, customer communication, computer work, organizing/filing, editing/proofreading, and excellent writing and speech skills)
- Computer programs - Google Workspace (Google Docs, Google Sheets, Drive), Microsoft Word, and Quickbooks Online
- Medical terminology knowledge
- Customer Service and account management
- Staff Training
- Adaptive team player
- Energetic and Hardworking
- NHA CPT (Certified Phlebotomist)
Personal Information
Date of Birth: 02/22/1999
Certification
- NHA CPT
References
Paul Rivera - Lead Phlebotomist at Boston Children's Hospital and Instructor
Boston, MA
(617) 970-6844
Paul.Rivera@childrens.Harvard.edu
Eric Hanson - General Manager of Wayfarer Coffee Roasters
Laconia, NH
(603) 387-6237
Timeline
Office Cleaner
Self Employed Services
06.2022 - Current
Accounts Receivable Clerk
Wayfarer Coffee Roasters
12.2020 - 05.2022
Barista Shift Supervisor
Wayfarer Coffee Roasters
07.2019 - 05.2022
Winery Worker
Hermit Woods Winery
08.2017 - 07.2019
NHA CPT (Certified Phlebotomist Technician) - Phlebotomy
Phlebotomy Training Specialists
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