Chyan Smith

Work History

Chosen Mobile Locksmith

08.2021 - Current

Negotiated contracts and agreements with business partners, vendors, and customers
Defined strategic plans and kept business on track to meet objectives
Identified solutions for helping new and existing clients based on their needs
Managed daily operations related to customer service, inventory management, and marketing
Found problems, made decisions, and interpreted results based on quantitative techniques
Unlocked cars and other vehicles
Programmed electronic locks used on modern doors with access control systems in place
Responded quickly to emergency calls after hours for lockouts, break-ins, and vandalism repairs
Moved picklocks in cylinders to open door locks without keys
Inserted new or repaired tumblers into locks to change combinations
Cut new or duplicate keys, using impressions, or code key machines
Tested locking mechanisms to ensure proper functionality before leaving job site
Managed inventory worth over $5000 of locks and repair supplies.

CarMax

01.2024 - 11.2024

Verified accuracy of customer account information and updated when necessary
Responded to customer inquiries via phone, email and web-based platforms
Provided customers with detailed information on company products, services and materials
Identified customer issues with products or services, investigated causes and initiated resolutions
Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
Managed efficient cash register operations
Listened to customer needs and desires to identify and recommend optimal products
Conducted vehicle condition assessments for appraisals
Checked in and received vehicles and completed daily inventory tasks
Performed cosmetic inspections to meet CarMax Quality Standards
Managed various administrative duties, such as auditing paperwork and cash management
Created service appointments and review repair order invoices

Walmart

08.2023 - 01.2024

Assist customers in finding and selecting apparel items
Provide excellent customer service and address any inquiries or concerns
Maintain a clean and organized sales floor
Receive and unpack merchandise shipments
Stock shelves and ensure inventory levels are maintained
Teach and train associates in their respective roles
Collaborate with team members to achieve sales goals
Help in setting up visual merchandising and product displays
Create daily plan to prioritize the current needs of the company
Ensure all associates are given proper instruction to conclude an efficient workday
Communicate expectations with associates and follow up
Complete evaluation for all associates
Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays
Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly
Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue
Assisted in implementation and maintenance of planograms

SunChyn Sitters

12.2021 - 12.2023

Supervise and monitor safety of children
Prepare and organize mealtimes and snacks for children
Help children keep good hygiene
Change diapers of infants and toddlers
Organize activities or implement curriculum that allows children to learn and explore their interests
Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Watch for signs of emotional or developmental problems in children and bring potential problems to the attention of parents or guardians
Keep records of children's progress, routines, and interests.
Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.

Stony Brook Bariatric and Metabolic Center

02.2020 - 08.2021

Check Hernia Pool and emails for consults follow up calls to patients to schedule their appointments
Answers incoming calls and helps patients with their questions or concerns
Ensures all patients have been properly screened for COVID-19 and Scan into Power Chart
Support secretaries with completion of various surgery paperwork, collecting of patient test results and scanning of surgical documents
Assists with scheduling of Microsoft Teams and Bookings appointments for Telehealth visits
Verification of insurance eligibility
Assists Coordinator of Bariatric Surgery with submission of patient information into Red Cap System
Assists patients with scheduling of appointments for Bariatric Hernia Dept
Provided assistance to front desk staff with checking patients in and out
Maintained files and filing, keeping sensitive information confidential.

Stahl Eyecare Experts

12.2016 - 02.2020

Managed escalated calls professionally by listening carefully to needs of each individual customer before offering solutions
Entered billing information into accounting software systems
Protected confidentiality of sensitive information to follow HIPAA guidelines
Performed claims research, appeals and related follow-up using medical systems and software
Verified that medical procedures were medically necessary and within insurance coverage guidelines
Created billing documents, shipped labels, credit memorandums and credit forms
Used EMR software to manage patient records and files
Operated electronic mail systems to coordinate flow of office information
Supplied verbal or written instructions to patients to prepare for appointments and procedures
Compiled reports and updated records in alignment with HIPAA guidelines and standards.