Chyasia Howard
Terrell,TX
Summary
Committed professional known for strong communication and attention to detail. Experience in retail and healthcare settings, dedicated to resolving inquiries promptly and improving overall customer experiences.
Overview
9
9
years of professional experience
Work History
Retail Associate/Merchandise Stocker
Spec's Wines, Spirits & Finer Foods
02.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock counts and replenishment.
- Operated point-of-sale system efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to ensure store presentation met company standards.
- Assist with door dash, Uber eats. Handing anywhere from 15-50 plus orders per day.
Patient Service Specialist
Alorica
11.2024 - 02.2025
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient issues promptly, ensuring high levels of satisfaction and support.
- Managed high call volumes of about 20-50 efficiently triaging incoming requests to appropriate departments or personnel.
- Educated clients about coverage options, benefits, and potential out-of-pocket costs for informed decision-making.
Customer Support Specialist
McKesson
03.2024 - 09.2024
- Documented customer interactions accurately in CRM software for future reference.
- Placed orders for medications and verified insurance coverage for prescriptions.
- Working directly with pharmacies to ensure the removal of electronic vouchers. Working about 30-100 calls per day.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
Customer Service Representative
IKS Health
09.2022 - 05.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed escalated issues, providing timely resolutions to complex problems. While taking up to 50- 100 calls per day.
- Documented customer interactions in electronic health records for accurate tracking and follow-up.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Home Health Aide
RiseSun Home Health
11.2016 - 09.2021
- Provided personalized care to clients, ensuring comfort and safety at all times.
- Assisted with daily living activities, promoting client independence and dignity.
- Maintained accurate records of client progress and care provided for quality assurance.
- Developed strong relationships with clients, fostering trust and effective communication. While also taking them on 15-20 minute walks or trips to grocery stores.
Collections Specialist/Office Administrative Assistant
RGS Financial
06.2017 - 01.2021
- Managed collections for diverse accounts, ensuring timely resolution of outstanding balances.
- Developed and implemented strategies to enhance recovery rates and minimize delinquencies.
- Coordinated office operations to enhance workflow efficiency and improve communication among departments. Through emails as well as chats.
- Managed scheduling for meetings and appointments, ensuring optimal use of time and resources. Also answer the phone at the front desk averaging about 10-15 calls per day.
Education
No Degree - Medical Assistant
Concorde Career College
Dallas10-2026
Medical Billing And Coding - Billing And Coding
Remington College
Dallas, TX03-2016
Skills
- Customer engagement
- Positive and engaging demeanor
- Data entry
- Microsoft office
- Insurance verification
- Professionalism and ethics
Timeline
Retail Associate/Merchandise Stocker
Spec's Wines, Spirits & Finer Foods
02.2025 - Current
Patient Service Specialist
Alorica
11.2024 - 02.2025
Customer Support Specialist
McKesson
03.2024 - 09.2024
Customer Service Representative
IKS Health
09.2022 - 05.2023
Collections Specialist/Office Administrative Assistant
RGS Financial
06.2017 - 01.2021
Home Health Aide
RiseSun Home Health
11.2016 - 09.2021
No Degree - Medical Assistant
Concorde Career College
Medical Billing And Coding - Billing And Coding
Remington College