Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chyavannie Gonzalez

Alburtis,PA

Summary

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance, and operations. Contribute to continuous process improvement to meet goals.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Dollar General
02.2020 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

Solutran
02.2024 - 08.2024
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Lead Manager

Save A Lot
08.2024 - 09.2025
  • Led cross-functional teams to streamline operational workflows and enhance productivity.
  • Developed and implemented process improvement initiatives, resulting in increased efficiency across departments.
  • Mentored junior managers, fostering a culture of continuous learning and professional development.
  • Analyzed performance metrics to identify trends and recommend strategic adjustments for better outcomes.

Education

High School Diploma -

Aspira Bilingual Cyber
Philadelphia, PA

Skills

  • Operations management
  • Quality control management
  • Mentoring and coaching
  • Strategic planning
  • Customer service
  • Teamwork and collaboration
  • Problem resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Manager

Save A Lot
08.2024 - 09.2025

Customer Service Representative

Solutran
02.2024 - 08.2024

Assistant Manager

Dollar General
02.2020 - 02.2024

High School Diploma -

Aspira Bilingual Cyber

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Chyavannie Gonzalez