CHYDONNIA PAYTON
Fayetteville
Summary
Results-driven support professional with experience in managing and optimizing customer service operations. Skilled in team collaboration, conflict resolution, and process improvement to enhance service delivery. Known for adaptability, reliability, and strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.
Overview
17
17
years of professional experience
Work History
Medical Support Supervisor-Salary $64,346(GS-8)
Fayetteville VA Center
06.2024 - Current
- Trained and mentored new MSAs, resulting in improved productivity and performance.
- Developed and implemented new protocols for scheduling and patient appointments, reducing wait times by 20%.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with other departments to streamline processes and improve patient satisfaction.
- Maintained accurate records and reports, ensuring compliance with regulations and policies.
- Resolved conflicts and addressed concerns among team members, fostering a positive and cohesive work environment.
- Spearheaded a successful transition to electronic medical records, increasing efficiency and reducing errors.
- Coordinated staff scheduling and coverage to ensure adequate staffing levels at all times.
Medical Support Supervisor-Salary $69,746(GS-8)
Rocky Mountain VA Center
01.2023 - 06.2024
- Successfully managed a team of medical support assistants, ensuring efficient and smooth operations in a fast-paced Veteran Affairs setting.
- Developed and implemented streamlined processes and procedures, resulting in improved workflow and increased productivity.
- Oversaw scheduling and coordination of patient appointments, ensuring timely access to healthcare services for veterans.
- - Trained and mentored new medical support assistants, fostering a supportive and collaborative work environment,resulting in increased productivity and staff satisfaction.
- Demonstrated exceptional problem-solving skills by resolving conflicts and addressing patient concerns in a professional and empathetic manner.
- Utilized electronic health record systems to accurately document patient information and maintain confidentiality.
- Collaborated with healthcare providers to optimize patient care delivery and facilitate effective communication within the healthcare team.
- Applied analytical and evaluative methods to assess the efficiency and effectiveness of Patient Processing programs, resulting in the identification and implementation of improvements for enhanced patient care.
- Developed and implemented strategies to enhance the accuracy, adequacy, and timeliness of information disseminated to staff regarding new information technology programs within the healthcare environment.
- Led a team of administrative personnel, providing guidance and support to ensure efficient workflow and adherence to policies and procedures.
- Implemented strategic initiatives to improve efficiency and streamline processes, resulting in increased productivity and reduced administrative errors.
- Collaborated with interdisciplinary teams such as providers and leadership to facilitate effective communication and coordination of patient care.
- Collaborated with cross-functional teams to ensure seamless integration of administrative and medical processes for optimal patient care.
- Successfully transformed primary care numbers by implementing strategic initiatives and effective problem-solving techniques.
Dental Assistant-Salary $34,719(GS-4)
Smoke Bomb Dental Clinic
12.2021 - 01.2023
- Assisted dentists during dental procedures, ensuring a smooth and efficient workflow
- Prepared treatment rooms and sterilized instruments, maintaining a clean and organized environment
- Took and developed dental x-rays, helping dentists diagnose and treat patients effectively
- Provided chair side support to patients, offering comfort and reassurance during procedures
- Managed patient records and scheduled appointments, ensuring accurate and timely documentation
- Educated patients on oral hygiene and post-treatment care, promoting good dental health habits
- Collaborated with the dental team to deliver high-quality patient care and achieve treatment goals
Office Supervisor
Middle Creek Family Dentistry
05.2017 - 12.2021
- Successfully managed and supervised daily operations of a busy dental clinic, ensuring smooth workflow and efficient patient care.
- Perform detailed reviews of information for chronology of education, training, employment and reasons for periods of unemployment or relocations for the purpose of spotting inconsistencies or attempts to conceal information.
- Obtain and interpret data from licensing agencies and National Practitioners Data Bank.
- Assemble credentialing/privileging information and data and submit packet for review and approval by the credentials committee.
- Conduct regular screening of files maintained on individual health care providers.
- Follow prescribed directives and policies to ensure credentialing records are up-to-date and comply with regulatory requirements.
- Give orientations to management officials on procedures and regulatory controls associated with the credentialing program.
- Assisted with billing and insurance claims, ensuring accuracy and timely submission for reimbursement.
- Conducted regular staff meetings and performance evaluations, fostering professional growth, and maximizing team efficiency.
- Completed comprehensive background checks, ensuring all candidates met company standards for quality care provision.
Dental Assistant
Baywood Family Dentistry
02.2012 - 05.2017
- Assisted dentists during dental procedures, ensuring a smooth and efficient workflow
- Prepared treatment rooms and sterilized instruments, maintaining a clean and organized environment
- Took and developed dental x-rays, helping dentists diagnose and treat patients effectively
- Provided chairside support to patients, offering comfort and reassurance during procedures
- Managed patient records and scheduled appointments, ensuring accurate and timely documentation
- Educated patients on oral hygiene and post-treatment care, promoting good dental health habits
- Collaborated with the dental team to deliver high-quality patient care and achieve treatment goals
- Salary $42,240
Patient Coordinator
Carolina Lakes Family Dentistry
06.2008 - 02.2012
- Managed patient appointments, ensuring a smooth and efficient flow of operations in a busy dental clinic.
- Responded to patient inquiries, providing exceptional customer service, and addressing concerns promptly and professionally.
- Developed and maintained strong relationships with patients, creating a welcoming and comfortable environment.
- Coordinated insurance claims and billing processes, ensuring accuracy and timeliness.
- Assisted with general administrative tasks, including maintaining patient records and managing inventory.
- Collaborated with the dental team to ensure patient satisfaction and optimal care.
- Implemented and maintained effective scheduling systems, minimizing wait times, and maximizing productivity.
- Trained and supervised new staff members, promoting a cohesive and knowledgeable team.
Education
Bachelor of Science - Psychology
Campbell University
10-2025
Associate of Science - Behavioral Science
Campbell University
01.2024
Associate of Science - Health Information
Columbia Southern University
01.2019
Skills
- Software: Microsoft Office Suite 365, Word, Excel, Outlook, Google Suite, WordPress, SharePoint, Online Meeting Schedulers, Vista, CPRS, Google Drive, Adobe Creative Suite, Canvas, Zoom, Social Media Networking Sites
- Operating Systems: Microsoft Windows, Apple IOS
Timeline
Medical Support Supervisor-Salary $64,346(GS-8)
Fayetteville VA Center
06.2024 - Current
Medical Support Supervisor-Salary $69,746(GS-8)
Rocky Mountain VA Center
01.2023 - 06.2024
Dental Assistant-Salary $34,719(GS-4)
Smoke Bomb Dental Clinic
12.2021 - 01.2023
Office Supervisor
Middle Creek Family Dentistry
05.2017 - 12.2021
Dental Assistant
Baywood Family Dentistry
02.2012 - 05.2017
Patient Coordinator
Carolina Lakes Family Dentistry
06.2008 - 02.2012
Associate of Science - Behavioral Science
Campbell University
Associate of Science - Health Information
Columbia Southern University
Bachelor of Science - Psychology
Campbell University
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