Summary
Work History
Education
Skills
Timeline
Generic

Chye Carroll

Greenville ,SC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Escalations Specialist

Clearsource
11 2021 - 10.2024
  • Resolved customer complaints by effectively managing as many as 15 escalations a day and addressing concerns in a timely manner.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
  • Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.

Customer Service Representative

Clearsource
06 2021 - 11 2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Inbound Sales Representative

Windstream
05 2019 - 03 2021
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
  • Participated in product training sessions to stay informed about latest features and benefits, improving sales presentations.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Consistently exceeded productivity targets and sales goals.

IT Help Desk Technician

Getronics
06 2018 - 02 2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Increased system efficiency through the implementation of proactive maintenance measures and regular updates.

Education

High School Diploma -

Travelers Rest High School

Skills

  • Technical Support
  • Issue troubleshooting
  • Complaint resolution
  • Shipping procedures understanding
  • Strategic sales knowledge
  • Customer service expert
  • Microsoft Outlook
  • Ticket support system management
  • Staff education and training
  • Order fulfillment

Timeline

Escalations Specialist

Clearsource
11 2021 - 10.2024

Customer Service Representative

Clearsource
06 2021 - 11 2021

Inbound Sales Representative

Windstream
05 2019 - 03 2021

IT Help Desk Technician

Getronics
06 2018 - 02 2019

High School Diploma -

Travelers Rest High School

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Chye Carroll