Chye Aun Keok

• Performed system analysis, documentation, testing, implementation, and user support.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Revamped and automated revenue recognition and customer billing process based on company specific requirements.
• Established EDI 856, 940, 944, 945 and 947 connection to 3PL warehouses to improve customer fulfillment performance.

• Performed system analysis, documentation, testing, implementation, and user support.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Leaded offshore resources to troubleshoot/resolve OTC incidents, reviewed system changes and identify permanent solution to reduce downtime.
• Designed and implemented end-to-end solution that cover repetitive manufacturing to end customer shipments for new product (series 5).
• Partnered with external consultants to upgrade SAP from ECC to S4/HANA 1709.

• Determined business needs via consultation, business analysis, and targeted observations.
• Developed and configured customized SAP solutions.
• Deployed SAP solutions and ensuring smooth system integration.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

SAP Related Implementation/Support Projects:
Client: Spansion Sdn. Bhd., Penang, Malaysia
Duration: March 2011 - Jan 2013
Scope of work:

• Provided support for worldwide Order-to-Cash related issues.
• Involved in Enhancement Change Request and short term projects pertaining to Order Management and Logistics Execution.

Client: AEG Power Solutions, Vitoria, Spain
Duration: April 2010 – March 2011

Scope of work:

• Involved in SAP full cycle roll out project for Sales & Distribution and Logistics Execution modules.

Client: Intel, Penang, Malaysia
Duration: March 2009 – March 2010
Scope of work:

• Provided second level support for worldwide Warehouse Management related issues.
• Involved in Enhancement Change Request and short term projects related to Warehouse Management.

Client: Eng Kah Corporation Berhad, Penang, Malaysia
Duration: May 2008 – August 2008
Scope of work:

• Involved in data migration for SD and MM modules.
• Involved in functional configuration and testing related to SD and MM modules.
• Provided end user training prior to SAP implementation.
• Provided SAP goes live support.

• Involved in full cycle of system migration project from Lawson to SAP for Order-to-Cash (SD, WM & MES-SAP Interface), covering project preparation, business
  blueprint, realization, final preparation, go-live and support.
• In charge of Corporate SAP Order-to-Cash processes and applications.
• Analyzed, designed, coordinated, developed and maintained Computer Integrated Manufacturing applications (Wonderware, VB.NET, MS SQL Server, RPG, AS400 and C++).
• Analyzed, designed, coordinated, developed and maintained office workflow system and business reporting system (ASP.NET, MS SQL Server and Lotus Notes Domino).
• Administrated plant wide Manufacturing Execution System (AS400).