Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
OfficeManager
Chyene Mckendree

Chyene Mckendree

CSR Supervisor
Tempe,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated CSR and CSR supervisor with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Currently have four years of CSR experience, one year CSR Supervisor experience and three years of sales associate experience. Willingness to take on added responsibilities to meet team goals, learn new knowledge, grow within the company and become the hardest working, reliable, and happiest spirit the company has ever known.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gig Worker for Circle K

ShiftSmart
Tempe, AZ
06.2022 - Current
  • Maintained clean and orderly work station.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.

Gig Worker for Restaurants and Events

Qwick
Tempe, AZ
03.2022 - Current
  • Set up lighting and sound equipment top optimize ambiance and guest experience.
  • Unloaded supplies from trucks, safeguarding venues and property.
  • Coordinated furniture and equipment set-up in alignment with layout plans.
  • Set up event facilities and equipment, cleaned areas and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
  • Provided general cleaning of venue spaces before, during and after events.
  • Welcomed guests to events, checked invitations and oversaw proper seating.
  • Processed payments, checked tickets and directed guests to locations.
  • Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Provided attentive service and proactively assessed guest needs.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.

Customer Service Representative? Sales Agent

Smart Customer Solutions
Mesa, AZ
08.2020 - 03.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Cross-trained and provided back up for customer service managers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Effectively communicated with customers about account changes, new cell phone products or services and potential network upgrades.

Telemarketer

Hometown Hero Project
Tempe, AZ
11.2019 - 08.2020
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Assisted with training and orientation of new employees.
  • Escalated concerns or advanced problem calls to management staff.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems within office and reported all of it to General Manager.
  • Supervised 10 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

No Degree - Counseling Psychology

Grand Canyon University ( Some College )
Phoenix, AZ

High School Diploma -

Lincoln High School
Vincennes, IN
05.2014

Skills

  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Strong Analytical and Problem-Solving Skills
  • Active Listening
  • Staff Training
  • Adaptable and Resilient
  • Friendly and Relatable
  • Positive and Constructive Feedback
  • Time Management
  • Professional Phone Etiquette
  • Compliance Adherence
  • Confidence and Drive
  • Reading Comprehension
  • Employee Motivation
  • Behavior Identification
  • Motivational Leadership
  • Leadership Communications
  • Inbound and Outbound Calling
  • Patient and Empathetic

Certification

  • Certified Food Handler Training Course

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Gig Worker for Circle K

ShiftSmart
06.2022 - Current

Gig Worker for Restaurants and Events

Qwick
03.2022 - Current

Customer Service Representative? Sales Agent

Smart Customer Solutions
08.2020 - 03.2022

Telemarketer

Hometown Hero Project
11.2019 - 08.2020

No Degree - Counseling Psychology

Grand Canyon University ( Some College )

High School Diploma -

Lincoln High School

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Chyene MckendreeCSR Supervisor