Summary
Overview
Work History
Education
Skills
Timeline
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Chyenne Jackson

Steelton,PA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Sincere Nurse Assistant offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning, and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Clark Resources
11.2024 - Current
  • Mad outbound calls to health insurance members to complete a welcoming call.
  • Sought ways to improve processes and services provided.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Met established attendance expectations and team revenue goals to achieve company objectives.
  • Made average of 250 outbound calls per day, and completed on average 35 assessments a day.

Nurse Assistant

Penn state hospital
01.2022 - 05.2023
  • Specimen collections.
  • Tending to patients in need during their stay in the ED.
  • Watch ECG Monitors and heart rhythms.
  • Checking patient vitals.
  • Transporting patients to their designated destinations

Call Center Representative

Maximus Healthcare
04.2020 - 01.2021
  • Answer inbound calls regarding customers’ accounts.
  • Review customers’ accounts and paperwork.
  • Make outbound calls to customers in reference to call backs.
  • Access the CAO portal to inform customers of application status

Assistant Manager

Rent-A-Center
12.2016 - 10.2018
  • Oversee customer accounts and payments.
  • Answer incoming calls sign off on files make outbound calls due to account collections

CREW MEMBER

PANERA BREAD
08.2013 - 04.2014
  • Helped customers in need of assistance to better our service and meet our customers' needs to their satisfaction in a timely manner, as well as address any concerns they had with service or their food.
  • Worked on a POS register and had to maintain an accurate cash drawer.
  • Prepared sandwiches, platters, and drinks for customers' orders

Education

HIGH SCHOOL DIPLOMA - General Studies

SUSQUEHANNA VALLEY HOME SCHOOL
06.2013

Skills

  • Complaint resolution
  • Call logging
  • Sales closing
  • Account updating
  • Record preparation
  • Product knowledge
  • Account management
  • Customer service optimization
  • Interpersonal skills
  • Typing 45 wpm
  • Performance improvement
  • Communicating with clients
  • Resolving issues
  • Training experience
  • Answering questions
  • Appointment scheduling
  • Inbound phone calls
  • Sales expertise
  • Report preparation
  • Providing customer support
  • Quality assurance controls
  • Call center customer service
  • Verbal and written communication
  • Cash handling
  • Documentation and reporting

Timeline

Call Center Representative

Clark Resources
11.2024 - Current

Nurse Assistant

Penn state hospital
01.2022 - 05.2023

Call Center Representative

Maximus Healthcare
04.2020 - 01.2021

Assistant Manager

Rent-A-Center
12.2016 - 10.2018

CREW MEMBER

PANERA BREAD
08.2013 - 04.2014

HIGH SCHOOL DIPLOMA - General Studies

SUSQUEHANNA VALLEY HOME SCHOOL

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