Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Chyenne Lynch

Neenah,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Analyst

U.S. Bank
05.2020 - Current
  • Follow quality control protocol
  • Quality Check the work of onshore and offshore processors
  • Monitor and track work being done by every department to verify work is completed on time and transactions were performed correctly
  • Keep up with new banking laws
  • Download and send reports to management
  • Download, prep, and save all morning reports for processors
  • Write errors if processors did not process the account correctly so they can correct the transaction
  • Provide regular updates to leadership on processes and errors
  • Enhance customer satisfaction by addressing and resolving all issues within U.S. Bank Service Loan Agreement with customers
  • Evaluate regular audits and assist with writing new procedures

Food Service Worker

ThedaCare Regional Medical Center Neenah
10.2019 - 04.2020
  • Set up food service in kitchen and cafeteria
  • Help patients, families, and employees obtain the food they desire and perform cash register duties
  • Temp and record food temps every hour
  • Handle cash transactions and point-of-sale operations
  • Restock food, condiments, silverware, and napkins
  • Count cash drawer and deposit funds
  • Clean and sanitize food area, grill, turbo, tables, and floors.
  • Verify prepared food met standards for quality and quantity before serving to customers

Psychiatric Care Technician

Winnebago Mental Health Institute
06.2019 - 09.2019

Monitor and observing patient conditions

Implement Individualized Treatment Plans

Maintain patient records

Maintain the safety of the personnel and patients

Assist with maintaining a clean and safe environment

Participate as a team member in patient treatment planning

Assist with orientating new patients and staff

Utilize Crisis Prevention and Management (CPM) techniques when verbal or physical intervention is required to protect patient from injury to self, others, or the destruction of property

Implement behavioral modification techniques according to evidence-based practices under clinical supervision while tracking improvements over time carefully.

Take patient blood pressure and pulse as needed

Organize recreation time and monitor

Patient Service Coordinator

All American Hearing
12.2016 - 05.2019


  • Assist practitioner in cleaning and repairing hearing aids
  • Order new hearing aids and send repairs out
  • Make Purchase Orders for all orders and collect payments
  • Answer phones, set appointments, place reminder and collection calls
  • Do weekly reconciliations and deposits.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.

Consumer Loan Specialist

US Bank
03.2013 - 10.2016
  • Coordinate the preparation of loan/lease packages in compliance with policies and procedures, regulatory guidelines and investor standards by gathering and reviewing necessary documents and information within designated time frames
  • Communicated with staff, customers/clients, realtors, brokers, counsel, title companies, etc
  • To respond to inquiries, resolve problems and obtain additional documents needed to complete the file
  • Ensures compliance with internal policies, regulatory and investor requirements and customer service standards.

Administrative Assistant

Electronic Industries
11.2010 - 07.2012
  • Answer multi line phones and transfer to correct department, assist salesman, assist accounting, file paperwork and invoices.

Account Executive

Budgetline Cash Advance
07.2009 - 10.2010
  • Assist clients with cash loans and title loans, file court paperwork, repossess vehicles as ordered, make deposits at the bank, make collection calls.

Education

Associate in Accounting -

Moraine Park Technical College
Fond Du Lac, WI
06.2002

Skills

  • Microsoft office (7 years)
  • Administrative Assistant
  • Billing
  • Scheduling
  • Quickbooks
  • Receptionist
  • Data Entry
  • Excel
  • Filing
  • Clerical
  • Marketing
  • Outlook
  • Microsoft Excel
  • Customer Service
  • Bank Reconciliation
  • Office Management
  • Auditing
  • Quality Control
  • Tax Experience
  • Microsoft Outlook
  • Procedural updates
  • Data Validation
  • Quality processes
  • Recordkeeping abilities

Certification

  • Driver's License
  • CNA
  • CPR Certification
  • First Aid Certification

Additional Information

Recently obtained my CNA and BLS. Have previous experience in CBRF's and was also head cook at a nursing home.

Timeline

Quality Analyst

U.S. Bank
05.2020 - Current

Food Service Worker

ThedaCare Regional Medical Center Neenah
10.2019 - 04.2020

Psychiatric Care Technician

Winnebago Mental Health Institute
06.2019 - 09.2019

Patient Service Coordinator

All American Hearing
12.2016 - 05.2019

Consumer Loan Specialist

US Bank
03.2013 - 10.2016

Administrative Assistant

Electronic Industries
11.2010 - 07.2012

Account Executive

Budgetline Cash Advance
07.2009 - 10.2010

Associate in Accounting -

Moraine Park Technical College
Chyenne Lynch