Chyenne Bouknight

• Provide litigation support, under guidance by more experienced colleagues, by providing support documentation, testimony and evaluating cases for potential risk
• Investigate, negotiate and mitigate potential or known moderate dollar loss or risk claims with customer suspects
• Examine evidence and work with more difficult customers or collect losses from responsible party
• Research and scrutinize complex transactions and referrals to prevent and detect financial crimes activities, policy violations and suspicious situations with low to moderate risk
• Perform analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses or products
• Draft report of findings and trend evaluation and make recommendations to mitigate risk
• Provide information to managers, functional colleagues and stakeholders (Conduct education for financial crimes awareness)

Fraud & Claims Ops Specialist 4 (12/2018-05/2022)

• Provides work direction to and/or manager daily workflow activities for operations team including staffing, production, and workflow and acts as an escalation point for junior level team members in more complex situations.
• Identifies patterns, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk. Recommends procedural changes to prevent/mitigate future losses.
• Assessed and trained personnel for promotion to cross-functional operations.
• Coached individuals including newly hired top talent on company policies, procedures, and best practices to enhance operational efficiency, and employee productivity.
• Tracked participant attendance, contributions and progress according to objectives.
• Produces reporting, such as volume or closed claims for management. Identifies control deficiencies in bank processes, procedures, customer or team member decisions and assigns loss accountability.
• Analyzes, reviews and researches more complex transactions and claims using multiple online systems and research/testing techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.

Financial Crimes Specialist 3 (9/2018-12/2018)

• Monitors moderate to complex account activity and claims requiring research that may involve multiple transaction channels and products.
• Identifies control failures in bank processes, procedures, and customer or team member decisions and then categorize losses and assign loss accountability.
• Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
• Uses a variety of sources for information, including multiple online systems and more complex tools/models.
• Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.

Financial Crimes Specialist 2 (01/2017-09/2018)

• Performs general account handling functions such as close account determination, holds, restraints, etc.
• Contact customers and/or vendors to validate transactions.
• Maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports.
• Document research findings and actions on cases for possible referrals for Suspicious Activity.
• Reviews more complex/unique situations with senior department staff and participates in projects.

• Running background checks from state and federal sources, reviewing backgrounds from South Carolina and other states, and also approving and denying applicants.
• Review and enter concealed weapon permit applications.
• Assists momentarily with printing concealed weapon permit cards and making sure they are mailed out to the correct addresses in the DMV systems.
• Providing customer service and assisting with questions in regards to concealed weapons permits (CWP) applicants including certain days covering switchboard emergency calls up as well as expecting payments for concealed weapons applicants to (150+) a day.

Administrative Assistant II (06/2011 -09/2013)

• Answers phone calls in reference to expungement orders that need to be processed.
• Processed ad corrects information sent from the FBI by fax or mail in AVIS and insures all information for the person is correct in CCH.
• Answers phone calls in reference to expungement orders that need to be processed.
• Produce and update reports, utilize computer programs relevant to case management.

• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Negotiated terms of contracts, inquires, closed accounts, sales, taking payments and resolve customer complaints and escalation calls.
• Perform team meetings with statistical reports in reference to the team’s progress and what needs to be worked on. Also taking escalating calls with irate customer’s issues.