Chyla Gessay
Black Creek
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Store Manager
Cell Plus
09.2024 - 06.2025
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Business Manager
Reyes Coca Cola Bottling
05.2014 - 06.2016
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Sales Coach
Time Warner Cable
05.2013 - 05.2014
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Managed recruitment, training and development for highly effective sales team.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
Call Center Supervisor
Time Warner Cable
04.2011 - 05.2013
- Supervised up to 20 Customer Service Representatives in providing excellent customer service to callers requiring assistance for billing and technical service issues.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service skills and call resolution techniques.
Education
High School Diploma -
Seymour Community High School
Seymour, WI Skills
- Effective written and oral communication
- Call management
- Issue resolution proficiency
- Accurate data entry
- Experienced with Microsoft Office applications
- Empathy
- Efficient typing skills
Timeline
Store Manager
Cell Plus
09.2024 - 06.2025
Business Manager
Reyes Coca Cola Bottling
05.2014 - 06.2016
Sales Coach
Time Warner Cable
05.2013 - 05.2014
Call Center Supervisor
Time Warner Cable
04.2011 - 05.2013
High School Diploma -
Seymour Community High School