Chyler Pulley
Okinawa,JP
Summary
Experienced Customer Service Representative with efficiency and service quality across various environments. Highly dependable, ethical
and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence
Overview
5
5
years of professional experience
Work History
Sales Associate
Janz Medical Supply
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enhanced team productivity by fostering positive work environments and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Manager
The Releaf Clinic
01.2021 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for providers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reported to senior management on organizational performance and progress toward goals.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Chiropractic Medical Scribe
Warrington Chiropractic Clinic
01.2020 - 11.2020
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
Cashier
RaceTrac
01.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2018
Certification - Medical Administrative Assistant
Martinsburg College
Martinsburg, WV05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Conflict Resolution
- Building rapport
- Honest and Dependable
Timeline
Sales Associate
Janz Medical Supply
03.2024 - Current
Office Manager
The Releaf Clinic
01.2021 - 08.2023
Chiropractic Medical Scribe
Warrington Chiropractic Clinic
01.2020 - 11.2020
Cashier
RaceTrac
01.2019 - 06.2019
High School Diploma -
Englewood High School
Certification - Medical Administrative Assistant
Martinsburg College
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