Chylisa Conley
Rock Hill,SC
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Giver
The Laurels of Hilliard
Hilliard, OH
10.2024 - 07.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Emergency assistance
IMPACT Community Action
Columbus, OH
08.2021 - 09.2024
- Managed a caseload of XX clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
Unarmed Security Officer
First Coast Security
Columbus, OH
01.2021 - 06.2021
- Monitored all areas of property, staying alert to signs of suspicious activity and persons.
- Handled property and medical emergencies with calm, level-headed approaches.
- Responded to and investigated alarms and verified normal activities before clearing warnings.
Title Processor
Copart, Inc
Columbus, OH
09.2019 - 06.2020
- Reviewed over [100] titles per month for accuracy and required corrections to meet state requirements.
- Maintained orderly, user-friendly, and current filing system for office personnel.
- Answered incoming calls from customers, dealers, and auctions about [Type] titles.
Customer Service Representative
ContactUS Communications
Columbus, OH
06.2018 - 09.2019
Customer Service Representative
HKT Teleservices
Dublin, OH
02.2017 - 03.2018
- Followed up with customers to offer additional support and check resolution satisfaction.
- Delivered fast and friendly service regarding questions and service complaints.
- Managed customer calls efficiently in a fast-paced call center environment.
Customer Service Representative
Teleperformance
Columbus, OH
04.2016 - 01.2017
- Managed customer calls efficiently in a fast-paced call center environment.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Anticipated needs and resolved problems to keep customers happy.
Customer Service Representative
Eddie Bauer
Columbus, OH
10.2015 - 03.2016
- Delivered fast and friendly service regarding questions and service complaints.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Managed customer calls efficiently in a fast-paced call center environment.
Education
Social Work
University of Toledo
Toledo, OHHigh School Diploma - undefined
Mifflin High School
Columbus, OH05.2014
Skills
- Employee assistance
- CCTV monitoring
- Quality assurance
- Time management
- Critical thinking
- Coordination
- Written communication
- Help Desk
- Security
- Active Directory
- Surveillance
- Software Troubleshooting
- Clerical experience
- Typing
Certification
First Aid Certification
Timeline
Care Giver
The Laurels of Hilliard
10.2024 - 07.2025
Emergency assistance
IMPACT Community Action
08.2021 - 09.2024
Unarmed Security Officer
First Coast Security
01.2021 - 06.2021
Title Processor
Copart, Inc
09.2019 - 06.2020
Customer Service Representative
ContactUS Communications
06.2018 - 09.2019
Customer Service Representative
HKT Teleservices
02.2017 - 03.2018
Customer Service Representative
Teleperformance
04.2016 - 01.2017
Customer Service Representative
Eddie Bauer
10.2015 - 03.2016
High School Diploma - undefined
Mifflin High School
Social Work
University of Toledo