Chylle Durante
Martinsburg,WV
Summary
Dynamic leader with a proven track record at Mod Wash, excelling in operations management and visionary leadership. Skilled in troubleshooting and analysis, adept at driving customer satisfaction and team performance. Achieved significant improvements in operational efficiency and customer experiences, showcasing a blend of technical expertise and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Service Technician
Antietam Cable Tv
Hagerstown, MD
10.2024 - Current
- Climbed wooden poles, ladders and towers or used bucket trucks to reach power lines and complete work.
- Utilized GPS and mapping tools to locate and diagnose issues within the electrical distribution system.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Built out new fiber runs for customer connections.
- Calibrated test equipment to verify accuracy of readings.
- Resolved complex problems associated with diverse telecom systems.
- Provided technical support to customers regarding their fiber optic needs.
- Troubleshot and repaired fiber optic systems.
Service Pole Technician
Point Broadband
Hagerstown, MD
07.2023 - 01.2024
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Utilized hand tools to properly splice cables.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
General Manager
Mod Wash
Hagerstown, MD
01.2023 - 01.2024
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Supervised employees through planning, assignments, and direction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Store Supervisor
Starbucks
Hagerstown, MD
10.2016 - 01.2021
- Managed daily operations, client relations and IT.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Performed regular audits to verify that policies are being followed correctly.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
South Hagerstown Highschool
1101 S Potomac St, Hagerstown, MD 2174006-2016
Skills
- Work order prioritization
- Time tracking
- Safety procedures adherence
- Troubleshooting and analysis
- Testing and evaluation
- Equipment maintenance
- Top talent recruiting, hiring, and retention
- Advertising and marketing
- Sales
- Succession planning
- Leadership
- Organizational restructure and change
- Marketing
- Customer experiences
- Team player
- Supervision and training
- Operations management
- Visionary leadership
Accomplishments
During my time as a General Manager, I successfully brought many of my visions to life. I led Mod Wash to become the second-ranked store company-wide, maintained an excellent employee retention record, and achieved an all-time high in customer satisfaction reviews. I have a passion for leadership and take pride in delivering exceptional service that fosters repeat customers and ensures a smoothly operating store.
Languages
English
Native/ Bilingual
Tagalog( Filipino dialect)
Native/ Bilingual
Timeline
Service Technician
Antietam Cable Tv
10.2024 - Current
Service Pole Technician
Point Broadband
07.2023 - 01.2024
General Manager
Mod Wash
01.2023 - 01.2024
Store Supervisor
Starbucks
10.2016 - 01.2021
High School Diploma -
South Hagerstown Highschool
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