Chylli Bruce
Brent,AL
Summary
Dynamic team leader with a proven track record at Jacks Family Restaurant, excelling in crisis management and employee motivation. Enhanced customer satisfaction through effective communication and innovative service improvements. Skilled in inventory management, achieving waste reduction while fostering a collaborative environment that boosts team morale and performance.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
Jacks Family Resturant
04.2024 - Current
- Led team in daily operations to ensure efficient service and customer satisfaction.
- Trained new crew members on restaurant procedures and safety protocols.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Collaborated with management to improve workflow efficiency and reduce wait times.
- Assisted in scheduling shifts, optimizing staff coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented sanitation standards, ensuring compliance with health regulations.
- Monitored performance metrics to identify areas for process improvement.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Quickly and efficiently resolved complaints and escalated issues.
Crew Member Cook
Jacks Family Resturant
10.2023 - 03.2024
- Prepared and cooked menu items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in training new team members on food preparation techniques and equipment usage.
- Operated kitchen equipment efficiently, including grills, fryers, and ovens.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Monitored inventory levels of ingredients and supplies, reporting shortages to management promptly.
- Implemented waste reduction practices by optimizing food preparation processes and portion control.
- Provided excellent customer service by addressing inquiries regarding menu items and dietary restrictions.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
Education
GED -
Bibb County High School
Brent, ALNo Degree - Criminal Justice
Lawson State Community College
Bessemer, ALSkills
- Dress code enforcement
- Employee motivation
- Workload balancing
- Team management
- Sales and marketing
- Policy enforcement
- Innovation and creativity
- Crisis management
Timeline
Crew Member Team Leader
Jacks Family Resturant
04.2024 - Current
Crew Member Cook
Jacks Family Resturant
10.2023 - 03.2024
GED -
Bibb County High School
No Degree - Criminal Justice
Lawson State Community College