- Watching Movies and TV Shows
- Outdoor Recreation
- Volunteering
- Horseback Riding
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Animal Care
- Video Gaming
- Fashion and Style
Chymill Sharon Biddy
Jefferson
Summary
Dynamic Radio Host and Manager at KEGG Radio, skilled in engaging audiences and fostering relationships. Proven track record in producing compelling content and enhancing listener interaction. Adept at improvisation and communication, I successfully increased audience engagement through innovative segments, while mentoring junior staff to elevate team performance.
Overview
2023
2023
years of professional experience
Work History
Radio Host/Manager
KEGG Radio
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.
- Increased audience engagement by incorporating listener feedback and interactive segments in radio shows.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Attended promotional events to create station awareness and build listener reach.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
- Improved time management during broadcasts by effectively prioritizing segments according to relevance and interest level.
- Managed production equipment for optimal performance, reducing technical difficulties during live broadcasts.
- Maintained professional industry knowledge by attending relevant conferences, networking events, and workshops.
- Ensured compliance with FCC regulations while maintaining engaging and dynamic on-air content.
- Mentored junior staff members in broadcast techniques, fostering a positive work environment for continued growth within the team.
- Developed strong relationships with local businesses, securing sponsorships for radio events and promotions.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Facilitated live coverage of special events, promotions, and sports matches.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fast Food Worker
Daingerfield Dairy Queen
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Completed milkshakes and ice cream desserts for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Reconciled receipt totals, cash and credit payments to address shortages.
Teaching Assistant
Jefferson County School District
09.2018 - 10.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Improved student engagement by integrating technology into lesson plans.
State Support Manager
State of Texas
09.1997 - 10.2017
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and client interactions to assess quality of service.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Analyzed staff service data to identify trends, identify solutions and improve client and worker experinces.
- Prepared employee schedules for maximum coverage during key hours.
- Created and implemented maintenance plans for State Office Buildings to assure staff and client receive items they needed.
- Developed and implemented procedures for responding to staff and client issues.
- Created, prepared, and delivered reports to various departments.
- Managed specialist team to provide technical assistance as well as office assist.
- Negotiated with building owner to secure safe facilities, reducing operational costs while maintaining service.
- Enhanced team morale with regular recognition programs, acknowledging outstanding contributions for staff and clients.
- Developed escalation procedures to handle high-priority issues swiftly, minimizing customer downtime.
- Organized and led training sessions to keep team updated on facility need.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted development plans.
- Developed comprehensive training programs for new support staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients or staff.
- Developed detailed plans based on client and staff needs.
- Improved staffing during busy period times to meet their needs.
- Used industry expertise, customer service skills and analytical nature to resolve staff concern and building issues.
- Recruited, interviewed and hired employees to provides needed services to staff and clients
- Leveraged data and analytics to make informed decisions for staff.
- Successfully managed budgets and allocated resources to maximize productivity and services to clients.
Education
GED -
Hughes Springs HIGH School
Hughes Springs, TX05-1970
No Degree - Psychology, Account, Sociology
Paris Junior College
Paris, Texas, TXSkills
- Engaging personality
- Building guest relationships
- Improvisation
- Listener interaction
- Excellent communication
- Team building
Interests
Timeline
Teaching Assistant
Jefferson County School District
09.2018 - 10.2022
State Support Manager
State of Texas
09.1997 - 10.2017
Radio Host/Manager
KEGG Radio
Fast Food Worker
Daingerfield Dairy Queen
GED -
Hughes Springs HIGH School
No Degree - Psychology, Account, Sociology
Paris Junior College
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