Chyna Benson
Anaheim,CA
Summary
Capable individual passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in multiple establishments for over 10 years.
Overview
21
21
years of professional experience
Work History
Bartender
Melody Bar And Grill
Los Angeles, CA
08.2015 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
International Flight Attendant
United Airlines
Chicago, IL
04.2019 - 12.2021
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
Flight Attendant
Virgin America
Burlingame, CA
10.2007 - 08.2016
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Administrative Assistant
Bank Of America
Los Angeles, CA
04.2014 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
Education
Bachelor of Science - Political Science
Texas Womans University
Denton, TXSkills
- Teamwork and Professionalism
- Cash Handling and Management
- Emergency Care
- Adult AED and CPR
- Computers and Technology
- Multi-Line Telephone Systems
- Appointment Coordination
- Strong Organizational Skills
- Travel Administration
Languages
Korean
Limited Working
Timeline
International Flight Attendant
United Airlines
04.2019 - 12.2021
Bartender
Melody Bar And Grill
08.2015 - Current
Administrative Assistant
Bank Of America
04.2014 - 07.2016
Flight Attendant
Virgin America
10.2007 - 08.2016
Bachelor of Science - Political Science
Texas Womans University
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