Summary
Overview
Work History
Education
Skills
Timeline
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Chyna Cleveland-Collins

Rochester,NY

Summary

Friendly and reliable associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Associate bringing expertise in remote banking support honed in fast-paced call center environments. Highly successful at maintaining strong call control, surpassing productivity targets and cultivating referrals. Excellent cross-selling skills with patient and persuasive approach.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Appointment Scheduler

Rochester Regional Health System
08.2024 - 05.2025
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Made average of 100 outbound and inbound calls per day.

Telebanker 1

ESL FEDERAL CREDIT UNION
11.2023 - 08.2024
  • Transactions on computer
  • Loan payments
  • Provided support and information to members
  • Provided balances and account review
  • Proven ability to learn quickly and adapt to new situations.

Store Associate

ALDI
03.2017 - 01.2023
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Education

High school diploma -

School of The Arts
Rochester, NY

Skills

  • Merchandise receiving and handling
  • Experienced in handling 40-pound loads
  • Merchandise selection skills
  • Safety and cleanliness standards
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Efficient data input
  • Cash management
  • Customer service

Timeline

Appointment Scheduler

Rochester Regional Health System
08.2024 - 05.2025

Telebanker 1

ESL FEDERAL CREDIT UNION
11.2023 - 08.2024

Store Associate

ALDI
03.2017 - 01.2023

High school diploma -

School of The Arts

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Chyna Cleveland-Collins