Chyna Coons
Oklahoma City,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
7-eleven
01.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sales Associate
7-eleven
01.2016 - 01.2021
- Provides prompt, courteous customer service by discovering guest’s needs
- Rings up all sales on cash register, or point-of-sale equipment properly and accurately
- Reacts and reports to customer complaints tactfully and promptly
- Receives products from vendors, following correct procedures
- Assist management in vendor check-in
- Maintains merchandise including proper rotation, storage, stocking, and pricing promptly/accurately
- Assists in maintaining proper inventory levels and audits
- Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
- Reports to work on time and when scheduled.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Mustang High School
05.2016
Skills
- Communication
- Problem Solving
- Product Knowledge
- Time Management
- Organization
- Inventory Management
Timeline
Mobile Expert
T-Mobile
11.2022 - Current
Assistant Manager
7-eleven
01.2021 - 11.2022
Sales Associate
7-eleven
01.2016 - 01.2021
High School Diploma -
Mustang High School