Chyna Dally
Charlotte,NC
Summary
Proven talent in client engagement and creative mixology, I leveraged my expertise at 15th Street Social as well as Tattooz and Booz to enhance customer loyalty and drive revenue. Skilled in manicure design and possessing an engaging personality, I excel in environments requiring strong multitasking and customer service. Achieved significant client satisfaction through innovative service and design techniques.
Overview
8
8
years of professional experience
Work History
Licensed Nail Technician
Self-employeed
09.2022 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
Bartender
Tattooz and Booz
04.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Head Bartender
15th Street Social
04.2020 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Served high customer volumes during special events, nights, and weekends.
Talent Acquisition Coordinator
Wealthy Records
09.2018 - 09.2020
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Established a proactive approach in identifying top talent through strategic partnerships with colleges/universities and attending industry-specific conferencesevents.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Played a pivotal role in driving employee referral programs that led to increased internal referrals and reduced agency fees.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Sourced and screened candidates and worked with hiring managers to coordinate interviews, offers, and onboarding, for departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Receptionist Administrator
Nue Brows To Brazilians
05.2016 - 09.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
Education
Nail Technician - Beauty
Avalon Cosmetic Art Institute
Charlotte, NC06.2021
High School Diploma - Business
Cox Mill High School
Concord, NC05.2015
Skills
- Manicure Design
- Pedicure Techniques
- Client consultation
- Nail Extensions
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Complex Problem-Solving
- Memory retention
- Hospitality service expertise
- Sales expertise
- Creative Mixology
Timeline
Licensed Nail Technician
Self-employeed
09.2022 - Current
Bartender
Tattooz and Booz
04.2020 - Current
Head Bartender
15th Street Social
04.2020 - 10.2022
Talent Acquisition Coordinator
Wealthy Records
09.2018 - 09.2020
Receptionist Administrator
Nue Brows To Brazilians
05.2016 - 09.2018
Nail Technician - Beauty
Avalon Cosmetic Art Institute
High School Diploma - Business
Cox Mill High School
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