Chyna Duncan
Pensacola,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
StarTek
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Care Technician
West Florida Hospital
08.2021 - 06.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Direct Support Professional
The Mentor Network
07.2020 - 10.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Subject Matter Expert
Alorica
03.2019 - 10.2021
- Mentored new team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL05.2016
Skills
- Customer Service
- Data Entry
- Call center experience
- Technical Support
Timeline
Customer Service Representative
StarTek
07.2023 - Current
Patient Care Technician
West Florida Hospital
08.2021 - 06.2023
Direct Support Professional
The Mentor Network
07.2020 - 10.2021
Subject Matter Expert
Alorica
03.2019 - 10.2021
High School Diploma -
West Florida High School/Technical
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