Chyna Ellis
Albany,GA
Summary
I am Fast Food Manager with a proven track record at Jimmy John's Sandwiches, excelling in operations management and customer service. I enhanced customer satisfaction through effective complaint resolution and strategic service improvements. I am skilled in food safety compliance and team management, fostering a collaborative environment that drives productivity and boosts sales. I am a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Also skilled in staff training and development, and pursuing full-time roles that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced food service professional adept in managing fast-paced environments. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory management, and customer service, ensuring high standards and efficiency. Reliable and adaptable to changing needs, driving continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
Jimmy John's Sandwiches
04.2021 - Current
- Supervised daily operations to ensure compliance with food safety standards.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Developed staff scheduling strategies to enhance coverage during peak hours.
- Streamlined workflows to increase productivity and reduce service wait times.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Diploma - Cosmetology
12-2022
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Adaptable
- Reliable and responsible
- Calm and pleasant demeanor
- Team management
- Supervisory skills
- Organization and prioritization
- Customer-oriented
- Collaboration and teamwork
- Problem-solving
- Customer service
Timeline
Fast Food Manager - Jimmy John's Sandwiches
04.2021 - Current
Albany Technical College - Diploma, Cosmetology
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