Chyna Esland

• Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
• Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
• Improved client behavior by implementing individualized therapy plans and interventions.
• Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
• Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
• Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
• Enhanced client progress by consistently monitoring and adjusting treatment goals.
• Implemented educational programming by teaching self-help, communication and personal care skills.
• Advanced motor skill development through structured play activities designed to improve coordination and balance.
• Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
• Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.

• Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
• Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
• Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

• Developed and implemented individualized behavioral intervention plans to support the developmental needs of children, including those on the autism spectrum.

• Accurately collected and analyzed progress data, contributing to data-driven adjustments that led to measurable improvements in children’s developmental scores.

• Provided hands-on support in enhancing social, communication, and life skills through structured programming, leading to significant developmental milestones.

• Regularly communicated with parents, educators, and healthcare professionals to ensure a holistic approach to each child’s care, resulting in cohesive treatment strategies.

• Trained and mentored new staff members in effective behavior intervention techniques and data collection methods, fostering a collaborative team environment.

•Guided clients in adopting holistic health practices by providing tailored advice on natural supplements, nutrition, and wellness strategies.

• Conducted thorough consultations to understand clients’ health concerns, resulting in personalized health plans that enhanced client satisfaction and retention.

• Maintained up-to-date knowledge of the latest trends and research in holistic health to offer informed recommendations and establish trust with clients.

• Collaborated with colleagues to design and execute marketing campaigns that boosted product sales and increased client engagement.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

•Provided top-tier customer service in a high-volume entertainment venue, consistently receiving positive feedback from patrons for attentiveness and professionalism.

• Ensured compliance with health and safety standards by maintaining rigorous sanitation practices and efficiently managing inventory to meet demand.

• Played a key role in onboarding and training new staff, instilling company policies and best practices to maintain service quality and operational efficiency.

• Developed strategies for upselling and cross-selling that contributed to increased revenue and enhanced customer experience.

• Consistently achieved high customer satisfaction rates by swiftly addressing and resolving customer inquiries and complaints, ensuring a positive and memorable experience.

• Acquired extensive knowledge of Sweetberry’s diverse product offerings, enabling precise and effective customer assistance, and leading to increased sales and repeat business.

• Identified and executed upselling and cross-selling opportunities that significantly boosted store revenue and deepened customer loyalty.

• Played an active role in employee cross-training, emphasizing the importance of safety protocols and customer engagement strategies.

• Partnered with the marketing team to conceptualize and implement customer loyalty initiatives, successfully increasing retention rates and attracting new clientele.