Chyna Flowers
Grand Prairie,TX
Summary
Results-driven Document Control Specialist with over 5 years of experience in enhancing documentation standards and streamlining workflows. Proficient in document management software and Microsoft Office, I have successfully implemented process improvements that significantly boosted client satisfaction. Skilled in electronic filing systems and various document management technologies, I excel in multitasking and efficiently managing changing priorities. Known for my excellent organizational and analytical skills, I bring a keen eye for detail and a commitment to continuous improvement.
Overview
5
5
years of professional experience
Work History
Document Control Specialist
Farmers Insurance Company
08.2019 - 10.2024
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Converted documents from one application to another.
- Created and maintained user accounts and properly routed documents for approval and training.
- Identified areas of weakness and recommended or implemented process improvements.
- Streamlined document workflows, reducing turnaround time and enhancing accuracy.
- Analyzed complex insurance documents, medical reports, and legal analyses. Identifying key information for underwriting decisions.
- Implemented quality control measures, boosting client satisfaction.
- Reduced document retrieval time by creating a comprehensive index system that prioritized ease of use.
- Facilitated timely project completion by managing the distribution of essential documentation to project team members.
- Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.
- Expedited information sharing between departments with the creation of an accessible central database for critical documents.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
- Championed the adoption of new document control technologies, staying abreast of industry trends to drive continuous improvement efforts.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Education
Bachelor of Science - Political Science
Oklahoma State University
Stillwater, OK05-2027
Skills
- Auditing Documents
- Document Management
- File conversion
- Confidentiality handling
- Document Control Software
- Electronic filing
- Data accuracy
- Process improvement metrics
- Sensitive document management
- Training and Development
- Document Control
- Skilled in Microsoft Excel, PowerPoint, Outlook, Teams, and Word
Timeline
Document Control Specialist
Farmers Insurance Company
08.2019 - 10.2024
Bachelor of Science - Political Science
Oklahoma State University
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