Chyna Glover
Columbia
Summary
Innovative retail professional with over 5 years of experience in customer service and sales, adept at enhancing customer satisfaction and driving sales growth. Demonstrates a visionary approach to inventory management and team training, leveraging analytical skills to optimize stock levels and improve operational efficiency. Committed to fostering a collaborative work environment that encourages creativity and continuous improvement, with a focus on sustainable success.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Publix
04.2022 - Current
- Assist with restocking and inventory management to ensure product availability.
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Train and guide new team members on service procedures and company expectations.
- Monitored sales trends and customer preferences, adjusting product offerings to meet demand and drive sales growth without excess inventory.
- Managed escalated complaints, ensuring resolution aligned with company policies.
- Demonstrated a positive attitude and eagerness to assist team members, creating a supportive work environment that encouraged collaboration.
- Coordinated with team members to implement inventory tracking systems, ensuring optimal stock levels and preventing product shortages.
- Experience with Microsoft and Windows
Retail Sales Associate
Old Navy
09.2021 - 04.2022
- Greeted customers warmly, assisting with product selection, sizing, and styling to enhance their shopping experience.
- Operated cash registers and processed transactions, returns, and exchanges accurately while handling money responsibly.
- Balanced cash drawers at the end of shifts and ensured all register reports were accurate and complete.
- Communicated effectively with team members and management to meet daily sales goals and ensure smooth store operations.
- Resolved customer concerns promptly and professionally, ensuring satisfaction and loyalty.
- Helped train new associates on store policies, register use, and customer interaction standards.
- Managed inventory levels and restocked merchandise efficiently.
- Developed promotional displays to increase product visibility and sales engagement.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
Crew Member
Hardee's
07.2020 - 04.2021
- Served customers efficiently by taking orders, preparing food, and ensuring satisfaction.
- Managed cash and credit transactions with accuracy and attention to detail.
- Maintained a clean and safe work environment in compliance with company standards.
- Trained new staff on proper procedures for food handling and customer interaction.
- Monitored inventory levels and coordinated restocking efforts to maintain supply chain efficiency.
- Collaborated with management to strategize promotional campaigns and increase store visibility.
- Optimized inventory management by tracking supplies usage and anticipating replenishment needs accurately.
- Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
Education
High School Diploma -
Calhoun County High School
St. Matthews, SC06.2021
Skills
- Customer Service
- Credit Counseling
- Extensive experience with computers and the use of Windows XP, Vista and, Microsoft Office
- Debit Management
- Effective Communication (written and spoken)
- Teamwork & Leadership
- Cash handling
- Data entry
- Inventory control
- Order discrepancy reporting
- Accurate money handling
- Ordering procedures
- Quality inspections
- Point of sale operation
- Shrink control
- Phone orders
Timeline
Deli Clerk
Publix
04.2022 - Current
Retail Sales Associate
Old Navy
09.2021 - 04.2022
Crew Member
Hardee's
07.2020 - 04.2021
High School Diploma -
Calhoun County High School