Chyna Hammonds
Lumberton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Social Worker Intern
Fresenius Kidney Care
01.2024 - Current
- Monitored clients' progress to adjust treatment plans accordingly.
- Administered assessments to identify clients' needs and establish treatment plans.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Educated clients and families on mental health, wellness and recovery topics.
Customer Service Cashier
Roses Discount Store
12.2019 - Current
- Utilized active listening skills to identify patient needs and provide appropriate care
- Maintained accurate records of patient visits, documenting medications administered and other relevant information
- Maintained high standards of customer service during high-volume, fast-paced operations
- Resolved customer concerns to meet unique needs and boost satisfaction
- Assisted customers with product selection, inquiries, and order customization requests
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end
- Replenished stock on shelves ensuring availability of items for customers
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Built positive relationships with customers by providing friendly and helpful service
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts
- Processed returns, exchanges, and refunds in accordance with store policy
- Ensured compliance with company policies and procedures for handling money, including counting back change accurately
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
Social Worker IAT
Robeson County DSS
10.2023 - 12.2023
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Participated in professional development and training opportunities to enhance clinical skills.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Supported clients and families with empathy and compassion during difficult times.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hospice Volunteer
Gentiva Hospice
07.2023 - 10.2023
- Documented patient information and care activities in electronic health record.
- Supported hospice staff by performing various administrative tasks, streamlining daily operations.
Library Student Worker
Mary Livermore Library
08.2018 - 05.2023
- Performed routine library services such as checking out books, periodicals and other materials.
- Assisted library staff with clerical duties to help lighten workload.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Organized special projects and programs that serviced community needs and improved library's public image.
- Improved library atmosphere by maintaining a clean and quiet environment conducive to study and learning.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Streamlined book check-out process for faster service, implementing a barcode scanning system.
Social Work Intern
Becoming Counseling Services, PLLC
01.2023 - 04.2023
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Facilitated peer support groups to help clients connect with others.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
Cashier/Server
Captain D's
07.2018 - 08.2018
- Answered incoming calls promptly and professionally following established guidelines
- Verified age requirements for certain products when necessary
- Built loyal clientele through friendly interactions and consistent appreciation
- Performed store opening and closing duties as required
- Bagged, boxed, or gift-wrapped sold merchandise per customer's request
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Maintained up-to-date knowledge of new technology tools available for use in libraries
- Conducted detailed cataloging of books and other media to ensure accurate records
- Responded promptly to patron inquiries via phone, email, or in person
- Provided reference assistance to patrons regarding research topics and online databases
- Assisted in the organization of library collections, including shelving and shelf-reading tasks
- Collaborated with librarians on special projects such as book reviews or story time events
- Developed strong customer service skills while assisting patrons with library resources
- Attended meetings and documented meeting content, outcomes, and action items
- Entered pertinent information into databases
- Helped with scheduling, travel arrangements, and other administrative tasks
- Scheduled follow-up appointments and family meetings to support patient progress
- Participated in case reviews and provided feedback to other professionals
- Evaluated outcomes of interventions used for various populations served by the agency
- Established an open dialogue between staff members about challenges encountered during casework activities
- Assisted with preparation of reports and case documentation
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Accurately processed customer payments using cash, credit cards, and checks
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Jotted down customer orders and promptly delivered food and drinks
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Resolved customer complaints and inquiries in a timely manner
- Used focus and memorization skills to keep track of tables and remember orders.
Candy Striper
A.J. Robeson Community Health and Wellness Center
06.2016 - 07.2016
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Participated in ongoing training sessions on topics such as infection control measures to maintain up-to-date knowledge required for efficient service delivery.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Assisted in organizing and scheduling patient visits to optimize patient flow.
- Enhanced patient experience by providing friendly assistance and support during their hospital stay.
- Maintained confidentiality of sensitive patient information while offering compassionate support when necessary.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Scheduled patients for appointments and maintained master calendar.
- Promoted a positive environment for patients and visitors through engaging conversations and attentive listening.
- Supported office operations by expertly handling administrative needs.
- Provided support and companionship to patients in need of assistance.
Education
Master of Science - Social Work
University of North Carolina At Pembroke
Pembroke, NC05.2025
Bachelor Of Science (B.S.) In Social Work -
University of North Carolina at Pembroke
Pembroke, NC05.2023
Skills
- Emotional and Social Support
- Empathy and Compassionate Care
- Observation Documentation
- Customer Service and Assistance
- Stocking and Replenishing
- Telephone Reception
- Shelving Items
- Basic Math Function
- Cash Register Operation
- Customer Relationship Management
- Customer Satisfaction
- Purchase Needs Determination
- Tagging Updates
- Customer Transactions
- Computer Skills
- Return and Exchange Processing
- Case Documentation
- Database Management
- Social Services
- Recordkeeping
Timeline
Social Worker Intern
Fresenius Kidney Care
01.2024 - Current
Social Worker IAT
Robeson County DSS
10.2023 - 12.2023
Hospice Volunteer
Gentiva Hospice
07.2023 - 10.2023
Social Work Intern
Becoming Counseling Services, PLLC
01.2023 - 04.2023
Customer Service Cashier
Roses Discount Store
12.2019 - Current
Library Student Worker
Mary Livermore Library
08.2018 - 05.2023
Cashier/Server
Captain D's
07.2018 - 08.2018
Candy Striper
A.J. Robeson Community Health and Wellness Center
06.2016 - 07.2016
Master of Science - Social Work
University of North Carolina At Pembroke
Bachelor Of Science (B.S.) In Social Work -
University of North Carolina at Pembroke