Summary
Overview
Work History
Education
Skills
Timeline
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Chyna Legros

Patchogue,NY

Summary

Dynamic professional with proven problem-solving abilities and a strong background in customer support at CardWorks Servicing. Skilled in data entry and enhancing customer satisfaction through effective issue resolution. Recognized for reducing call handling time while maintaining quality interactions, establishing trust, and delivering exceptional service to clients.

Overview

7
7
years of professional experience

Work History

Call Center Representative

CardWorks Servicing
06.2017 - 11.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Administrative Assistant

Concern For Independent Living
06.2023 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Realtor

Fave Realty
08.2018 - 02.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Education

GED -

Wyandanch Memorial High School
Wyandanch, NY
06.2017

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Administrative Assistant

Concern For Independent Living
06.2023 - 06.2024

Realtor

Fave Realty
08.2018 - 02.2024

Call Center Representative

CardWorks Servicing
06.2017 - 11.2024

GED -

Wyandanch Memorial High School

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